Technical Support Team Lead Jobs

Working knowledge of contact center management tools, processes, procedures, performance metrics, and associated improvement levers.

A related degree or comparable formal training, certification, or work experience.

Lead and inspire a team of up to 15 specialists who deliver support experiences to Favor’s customers and runners

3+ years experience leading high-performing customer-facing teams, preferably in a fast-paced contact center environment.

Experience analyzing data and situations and solving problems

Deep experience coaching and navigating tough conversations with poise and clarity

Click here for information on employee benefits.

Protects constitutional and statutory rights and liberties

Provides fair, timely and constructive resolution of cases

Facilitates victim and community reparation

Office of the State Court Administrator

*Please note we are unable to provide H1B visa sponsorship*

Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction

Regularly provides input on development and training needs of the branch

Assists with the identification of material needs required for service delivery

Provides consultant level services for customers related to building system repairs and enhancements

Ensures ultimate customer satisfaction levels with assigned customers

Utilize knowledge bases and other resources to find solutions and workarounds.

Act as a subject matter expert in specific areas and provide knowledge transfer to other team members.

Handle more advanced technical issues that cannot be resolved at the tier 1 level.

Investigate and troubleshoot complex technical problems reported by customers.

Collaborate with Tier 3 and Tier 4 technicians to resolve escalated issues.

Install, configure, and maintain software and hardware components.

Experience triaging in a DevOps environment and candidates with Linux experience would be highly desirable.

Act as a point of contact for divisions HW pool

Maintain reports of the HW inventory (laptops, monitors, keyboard, mouse)

Collect and deploy laptops for both new hires and terminated employees

Place requests for accounts and control access (Confluence/Jira/unix groups/Secure Chambers)

Act as a co-on boarder with the groups admins for new recruits

Maintain appropriate and efficient space management of stock rooms including accurate and clear labeling of shelves/boxes/storage areas

Supervise deliveries and liaise with Product Manager and Warehouse on stock delivery time

Liaise with Assistant General Manager (AGM) Operations and AGM Sales to ensure that all aged stocks are cleared within appropriate timeframes

Supervise accurate and efficient delivery of stock to the customer in line with location service and facilities offered

2+ years’ experience in a retail or distribution environment; 1-2 years’ team leadership experience preferred

Familiar with online detective tool and inventory systems to process transfers and acknowledge receipts of merchandise

Remotely program engine control units as requested by channel partners for replacements, CM&U upgrades and overhauls

Self-Starter: willingness to work remotely

Focused role for support of customers in power generation applications

Coordinate the return of parts from the field for analysis

Provide technical data and information to channel partners and customers

Enter quality issues in the QC tools and participate in review meetings

You are a people manager - You have proven people and program management skills, overseeing numerous engagements simultaneously.

2+ years of experience managing technical teams

Experience translating technical concepts to business solutions

Experience interfacing and communicating with both business and technical stakeholders (internal and external)

Experience leading highly cross-functional teams, hitting goals, and succeeding in a complex and fast-moving environment

POS (point of sale) or restaurant industry experience is a plus

You are a people manager - You have proven people and program management skills, overseeing numerous engagements simultaneously.

2+ years of experience managing technical teams

Experience translating technical concepts to business solutions

Experience interfacing and communicating with both business and technical stakeholders (internal and external)

Experience leading highly cross-functional teams, hitting goals, and succeeding in a complex and fast-moving environment

POS (point of sale) or restaurant industry experience is a plus

Provide support to Windows operating systems, Active Directory, Identity and Access Management, Google SSO and ticketing systems.

4+ years of experience working in end user support

Experience with Windows Active Directory, ticketing systems, and communication platforms (MS Teams, Google Meet, Zoom, Slack, etc.).

Triaging, investigating, and resolving IT support tickets required.

Establish IT policies, standards, processes and best practices, identify service improvements and efficiency opportunities.

Give input and implementation support to emerging technologies that may be applicable to the business.

Educational Assistance: We support your continuing education and career advancement by offering tuition reimbursement

Opportunity to work with a small, cohesive team of experienced professionals

A comprehensive benefits package including health, vision and dental coverage including prescription drug coverage.

Support Services Team Lead Communication

Full Time Day:8am-4pm with some weekends

Prior experience working in a Project Management role is a plus

Supports team manager and performs management duties, including managing and triaging cases that are assigned to team queues.

5+ years of relevant experience in a fast-paced, product-centric environment ideal

Possess communication, organization, and coordination skills, with the ability to effectively handle multiple complex issues simultaneously.

Prior experience working as a Business Analyst is a plus

Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.

Chronic Disease management programs for hypertension and diabetes (for qualifying employees)

We offer the following benefits to employees:

General working knowledge of the human services delivery system in North Carolina

Experience with Electronic Medical Records (EMR) preferred

Contract/contingent workers and interns do not qualify for any of the above benefits

contract/contingent workers and interns do not qualify for any of the above benefits

Experience in the following fields: EMS/Fire/Police Dispatch, Public Safety Field Operations, Public Administration, Emergency Services, Emergency Management

2+ years of general work experience - Telematics, IoT, or Field installation experience with MECP certified devices

2+ years experience with light and heavy duty vehicular electrical systems and installation procedures.

1+ years experience with a major CRM (Salesforce, Jira - etc)

Experience with systemic problem-analyzing and problem-solving practices

Ability to manage interactions calmly with high urgency

Experience supporting a manager or management team as an intermediary between frontline workers and leadership

Working knowledge of Amplify Admin, Preamp, VAMP, Popeye, Keycloak, and other front end data/content management systems for Amplify products

Identifying trends in data and provide thoughtful, useful solutions to management for review and final approval

Education industry or classroom experience

Assist the manager with ensuring process and procedure are followed by Technical Onboarding Specialists

Assist manager in response to technical and non technical critical issues from internal partners and customers

Experience supporting a manager or management team as an intermediary between frontline workers and leadership

Working knowledge of Amplify Admin, Preamp, VAMP, Popeye, Keycloak, and other front end data/content management systems for Amplify products

Identifying trends in data and provide thoughtful, useful solutions to management for review and final approval

Education industry or classroom experience

Assist the manager with ensuring process and procedure are followed by Technical Onboarding Specialists

Assist manager in response to technical and non technical critical issues from internal partners and customers

Excellent management, interpersonal, written and oral communication, and leadership skills

And ability to apply management principles and practices;

and ability to apply management principles and practices;

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Coordinates, plans and manages area activities to align with CORE-CT business strategy;

+ Manage work queues for incidents and changes

5-10 years of professional experience with significant experience in a technical domain.

Experience leading technical projects a plus.

Supervisory or leadership experience a plus.

+ Serve as a technical escalation point for networking, systems, and cybersecurity incidents.

+ Interface with clients to address concerns and deliver on needs

• Communicate the benefits of the program to new suppliers engaging via our sales portal

• Enter client financial sales information into Finance system (Dynamics)

• Ensure requirements are met for revenue recognition

• Manage commercial consequences of client mergers and acquisition

• Lead, manage and develop a small team of two Sales Analysts

• Experience working with retailer POS, supply chain, loyalty, or media targeting / evaluation data

Prior experience working in a Project Management role is a plus

Supports team manager and performs management duties, including managing and triaging cases that are assigned to team queues.

5+ years of relevant experience in a fast-paced, product-centric environment ideal

Possess communication, organization, and coordination skills, with the ability to effectively handle multiple complex issues simultaneously.

Prior experience working as a Business Analyst is a plus

Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.