Junior Technical Support Analyst

Working at Atlassian

Atlassians have flexibility in where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

If you love learning new systems and technologies, striving for continuous improvement, then Atlassian has a superb opportunity for you. As a Junior Technical Support Analyst in our Workplace Technology team, you will work as part of a global team with the goal of delivering world-class technology and exceptional customer service to Atlassians everywhere. You will implement, advocate for and support Atlassian's workplace technology footprint from application administration to collaboration solutions. This role would require you to be onsite in the office Monday through Friday every week.

More about this position

Atlassian is full of awesome people making cool things for our customers. We have a wonderful team supporting the region alongside our AtlasDesk, Engineering and Leadership teams who we work with closely. As the champions for the end-user the team touch almost everything Workplace Technology does plus a lot, lot more. You’ll work with many teams integral to Atlassian, including a variety our products teams, server, cloud and mobile engineering, customer support and our exec team, so each day will bring a new challenge.

More about our team

Workplace Technology are an thoughtful, dynamic, collaborative and social team. We aren't afraid to try new things, and are the first to play around with new toys - this is a great environment to learn what does and does not work. We readily share knowledge and experience and there are many opportunities to learn and grow here. Whilst we do work from a queue, there is flexibility in work practice, and frequent major projects to keep us on our toes and build deeper technical skills. With Atlassian's rate of growth we are an indispensable part of new system rollouts, office moves and expansions. We provide support for the entire organization, from our (very casual) exec level on down. We are experienced facilitators, and run a world-class staff orientation to bring new starters up to speed with technology on their first day, and are highly available for support in their first few weeks. Most of all, we love to see our fellow staff at Atlassian getting the most out of technology; whether that means solving and fixing a problem, or rolling out a new tool to make work easier.

On your first day, we'll expect you to have:

• Familiarity with Zoom troubleshooting
• Providing AV support for events onsite
• Solid skills supporting and troubleshooting MacOS
• An appetite to learn
• Epic customer service skills

It is great, but not required, if you have experience with:

• Supporting Windows 10
• Some familiarity with various MDM solutions
• Some familiarity with collaboration tools (Slack, Loom, Mural, etc)

Compensation

At Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:

Zone A: $77,100 - $118,300

Zone B: $69,300 - $106,400

Zone C: $63,900 - $98,200

Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.