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Customer Support Team Lead Jobs

Customer Support Lead Jobs
By Atomic At United States
Work directly with Customer Experience Lead to schedule, capacity plan, and implement customer support strategies.
Develop and maintain customer support documentation, including FAQs, knowledge base articles, and standard operating procedures.
3+ years of experience as a customer support team lead or equivalent.
Act as top tier for escalations including phone calls and be the point of contact for challenging customer situations.
Help build out processes that enhance the productivity of the CX team.
Track trends and customer feedback.
Customer Support Lead（Tech Background）
By LeetCode At Palo Alto, CA, United States
1+ years of people management experience
Excellent knowledge of management methods and techniques
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
BS degree in Business Administration, MIS (Management Information System) or related field
Build expertise in our product and educate customers benefits of our services.
Provide strong written documentation for all user communications including direct user questions, internal research, FAQ/knowledge content, and etc.
Customer Engagement Team Lead
By Employer Direct Healthcare At Dallas, TX, United States
Handle Manager level escalated calls to salvage member experience and provide exceptional service
Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements
Assist Supervisors in getting answers to questions, resolution to issues, and support for initiatives which help improve the member experience journey
Lead projects and initiatives within Member Services team to enhance CA and member experience
Strong written and verbal communication skills
Strong critical thinking and problem-solving skills
Customer Support Lead Jobs
By Attain At Chicago, IL, United States
2+ years of people management directly leading a team
Streamline workflows and establish best practices for efficient customer ticket management
4+ years of call center and/or customer service related experience
2+ years of experience working with fraud cases, disputes, or similar
Experience with omni-channel support such as Zendesk, Salesforce, Helpdesk, etc.
Experience building a multi-channel customer success team
Customer Support Team Lead
By PartnerHero At Durham, NC, United States
Knowledge/experience in care coordination, medical scheduling, and medical administration preferred
Hybrid workplace - depending on the partner, role, management, and/or personal workspace
Explaining benefits details and out-of-pocket costs according to the patient’s plan
Providing constant valuable feedback for all stakeholders - Program Manager, Partner POC, and Associates
2 + years of experience in a Customer Experience role
Excellent verbal and written communication skills; comfort with phones, and sensitive conversations
Customer Support Lead (Hybrid)
By Tapcheck At Dallas, TX, United States
Proficiency with ticket management systems such as Zendesk and Jira; experience with Agile software development preferred
Balance responsibilities of leadership, escalation resolution, projects, and hands-on customer support
Bachelor's degree in business, finance, or related field
3+ years of experience from a similar role, preferably B2B, SaaS, and/or fintech
Excellent communication skills, both verbal and written
Strong problem-solving and decision-making abilities
Team Lead - Support
By Favor Delivery At Texas, United States
Working knowledge of contact center management tools, processes, procedures, performance metrics, and associated improvement levers.
A related degree or comparable formal training, certification, or work experience.
Lead and inspire a team of up to 15 specialists who deliver support experiences to Favor’s customers and runners
3+ years experience leading high-performing customer-facing teams, preferably in a fast-paced contact center environment.
Experience analyzing data and situations and solving problems
Deep experience coaching and navigating tough conversations with poise and clarity
Ft Support - Lead Support-Academic Success Coach Team
By Lansing Community College At Lansing, MI, United States

Posting Closes at 11:55 PM on:

Customer Support Lead Jobs
By Tapcheck At Texas, United States
Proficiency with ticket management systems such as Zendesk and Jira; experience with Agile software development preferred
Balance responsibilities of leadership, escalation resolution, projects, and hands-on customer support
Bachelor's degree in business, finance, or related field
3+ years of experience from a similar role, preferably B2B, SaaS, and/or fintech
Excellent communication skills, both verbal and written
Strong problem-solving and decision-making abilities
Team Lead, Support Jobs
By DFS Group Limited At Los Angeles, CA, United States
Maintain appropriate and efficient space management of stock rooms including accurate and clear labeling of shelves/boxes/storage areas
Supervise deliveries and liaise with Product Manager and Warehouse on stock delivery time
Liaise with Assistant General Manager (AGM) Operations and AGM Sales to ensure that all aged stocks are cleared within appropriate timeframes
Supervise accurate and efficient delivery of stock to the customer in line with location service and facilities offered
2+ years’ experience in a retail or distribution environment; 1-2 years’ team leadership experience preferred
Familiar with online detective tool and inventory systems to process transfers and acknowledge receipts of merchandise
Team Lead, Customer Support - East Coast (Remote)
By Squarespace At United States
Experience driving solutions for operational and people management challenges
Experience with data analysis and project management
Create a positive team culture. Manage your team's adherence to company policies, performance expectations and support metrics
Handle sensitive case escalations for the team, applying customer service skills to directly resolve complex cases and help challenging customers
Experience working with performance targets and motivating others to exceed goals in an inclusive team environment
2+ years managing remote teams
Customer Support Team Lead
By Apex Systems At United States
Do you pride yourself in having delightful customer support skills?
Do you have leadership experience?
Handle any escalations in a professional, knowledgeable manner
Introduce new and innovative processes that improve our service delivery/experience and drive customer satisfaction
Maintain process and workflow knowledge through direct contribution to ticket production
Experience providing customer service, ideally in the video game industry.
Customer Operations Team Lead
By Clipboard Health At United States
Oversee headcount and manage schedules based on anticipated demand volumes
Manage personnel and scheduling requests for Marketplace Operations direct reports
Delegate specific responsibilities to team members as appropriate
Skilled at basic data analyses, including multivariable regression, hypothesis testing, and service line optimization
Excellent written and verbal communication skills; ability to deeply empathize and communicate with Clipboard’s customers
Provide weekly feedback to direct reports that meet Clipboard Health standards for quality feedback
Customer Support Lead (Tech Background)
By LeetCode At Palo Alto, CA, United States
1+ years of people management experience
Excellent knowledge of management methods and techniques
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
BS degree in Business Administration, MIS (Management Information System) or related field
Build expertise in our product and educate customers benefits of our services.
Provide strong written documentation for all user communications including direct user questions, internal research, FAQ/knowledge content, and etc.
Team Lead, Customer Support
By Squarespace At Hawaii, United States
Experience driving solutions for operational and people management challenges
Experience with data analysis and project management
Create a positive team culture. Manage your team's adherence to company policies, performance expectations and support metrics
Handle sensitive case escalations for the team, applying customer service skills to directly resolve complex cases and help challenging customers
Experience working with performance targets and motivating others to exceed goals in an inclusive team environment
2+ years managing remote teams
Product Qa, Customer Support Lead
By Brado At St Louis, MO, United States
Strong leadership and management skills.
Develop and maintain customer support documentation and knowledge base.
At least 2+ years experience in quality assurance and customer support services, preferably in a software or SaaS company.
At least 2+ years of experience in Zendesk, Monday.com, Salesforce, and Jira.
At least 2+ years of experience in creating Customer Support contact forms and workflows.
At least 2+ years of experience in quality testing products, creating automation test scripts, and creating/tracking metrics.
Customer Support Team Lead
By Insight Global At Beaverton, OR, United States
Min. 2 years of customer service experience
Strong verbal and written communication skills, multitasking, and collaboration required
Computer skills: MS Word, MS Office
Customer Service Team Lead
By REVOLVE At Cerritos, CA, United States
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary.
• Strong verbal and written communication skills
• Knowledge of apparel construction and fabrication and various fashion categories
• Experience with Microsoft word and excel
• 2+ years in customer service, help desk or call center experience in a retail environment
Customer Support Team Leader
By Fiverr At Orlando, FL, United States
At least 2 years of customer support team management experience a must
Improve the overall customer support experience of Fiverr
Team player - Ability to work well with other team leaders and shift managers to achieve our goals
Strong communication and leadership skills
Experience with training and coaching team members
Excellent knowledge of performance metrics
Team Lead, Application Support
By iController At , Remote $92,000 - $140,000 a year
Prior experience working in a Project Management role is a plus
Supports team manager and performs management duties, including managing and triaging cases that are assigned to team queues.
5+ years of relevant experience in a fast-paced, product-centric environment ideal
Possess communication, organization, and coordination skills, with the ability to effectively handle multiple complex issues simultaneously.
Prior experience working as a Business Analyst is a plus
Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.

Are you looking for a challenging and rewarding role as a Customer Support Team Lead? We are looking for a passionate and experienced leader to join our team and help us provide exceptional customer service. You will be responsible for leading a team of customer service representatives, ensuring customer satisfaction, and developing strategies to improve customer service. If you are an organized and motivated individual with excellent communication and problem-solving skills, this could be the perfect opportunity for you!

Overview The Customer Support Team Lead is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Lead will be responsible for ensuring customer inquiries are answered in a timely and accurate manner, and that customer satisfaction is maintained. The Team Lead will also be responsible for training and developing customer service representatives, and for providing feedback and guidance to the team. Detailed Job Description
• Lead a team of customer service representatives in providing excellent customer service to customers
• Ensure customer inquiries are answered in a timely and accurate manner
• Maintain customer satisfaction
• Train and develop customer service representatives
• Provide feedback and guidance to the team
• Monitor customer service performance and provide feedback
• Resolve customer complaints and escalate issues to management
• Monitor customer service trends and recommend changes
• Maintain customer service records
• Ensure customer service policies and procedures are followed
• Develop customer service strategies
Job Skills Required
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to handle customer complaints and difficult situations
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant computer applications
Job Qualifications
• Bachelor’s degree in Business Administration, Customer Service, or related field
• At least 3 years of experience in customer service
• At least 1 year of experience in a supervisory role
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant computer applications
• Knowledge of customer service trends and best practices
• Knowledge of customer service policies and procedures
Job Experience
• At least 3 years of experience in customer service
• At least 1 year of experience in a supervisory role
Job Responsibilities
• Lead a team of customer service representatives in providing excellent customer service to customers
• Ensure customer inquiries are answered in a timely and accurate manner
• Maintain customer satisfaction
• Train and develop customer service representatives
• Provide feedback and guidance to the team
• Monitor customer service performance and provide feedback
• Resolve customer complaints and escalate issues to management
• Monitor customer service trends and