Salesforce Support Team Lead Jobs

Working knowledge of contact center management tools, processes, procedures, performance metrics, and associated improvement levers.

A related degree or comparable formal training, certification, or work experience.

Lead and inspire a team of up to 15 specialists who deliver support experiences to Favor’s customers and runners

3+ years experience leading high-performing customer-facing teams, preferably in a fast-paced contact center environment.

Experience analyzing data and situations and solving problems

Deep experience coaching and navigating tough conversations with poise and clarity

Demonstrated project management skills in planning, coordinating, communicating, and delivering system enhancements

Bachelor’s degree in Computer Science, Management Information Systems or related field

2+ years of experience as a Salesforce manager/administrator

Administer User access and management

Experience managing 3rd party integrations with Salesforce

Excellent customer service skills with ability to describe technical topics from a business perspective

Click here for information on employee benefits.

Protects constitutional and statutory rights and liberties

Provides fair, timely and constructive resolution of cases

Facilitates victim and community reparation

Office of the State Court Administrator

*Please note we are unable to provide H1B visa sponsorship*

Maintain appropriate and efficient space management of stock rooms including accurate and clear labeling of shelves/boxes/storage areas

Supervise deliveries and liaise with Product Manager and Warehouse on stock delivery time

Liaise with Assistant General Manager (AGM) Operations and AGM Sales to ensure that all aged stocks are cleared within appropriate timeframes

Supervise accurate and efficient delivery of stock to the customer in line with location service and facilities offered

2+ years’ experience in a retail or distribution environment; 1-2 years’ team leadership experience preferred

Familiar with online detective tool and inventory systems to process transfers and acknowledge receipts of merchandise

Provide support to Windows operating systems, Active Directory, Identity and Access Management, Google SSO and ticketing systems.

4+ years of experience working in end user support

Experience with Windows Active Directory, ticketing systems, and communication platforms (MS Teams, Google Meet, Zoom, Slack, etc.).

Triaging, investigating, and resolving IT support tickets required.

Establish IT policies, standards, processes and best practices, identify service improvements and efficiency opportunities.

Give input and implementation support to emerging technologies that may be applicable to the business.

Educational Assistance: We support your continuing education and career advancement by offering tuition reimbursement

Opportunity to work with a small, cohesive team of experienced professionals

A comprehensive benefits package including health, vision and dental coverage including prescription drug coverage.

Support Services Team Lead Communication

Full Time Day:8am-4pm with some weekends

Prior experience working in a Project Management role is a plus

Supports team manager and performs management duties, including managing and triaging cases that are assigned to team queues.

5+ years of relevant experience in a fast-paced, product-centric environment ideal

Possess communication, organization, and coordination skills, with the ability to effectively handle multiple complex issues simultaneously.

Prior experience working as a Business Analyst is a plus

Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.

Chronic Disease management programs for hypertension and diabetes (for qualifying employees)

We offer the following benefits to employees:

General working knowledge of the human services delivery system in North Carolina

Experience with Electronic Medical Records (EMR) preferred

Contract/contingent workers and interns do not qualify for any of the above benefits

contract/contingent workers and interns do not qualify for any of the above benefits

Performs promotions, hiring and disciplinary responsibilities within the remote support team

Experience with an IT Managed Services Provider and/or IT Professional Services firm is a plus.

Position Title:Managed Services Remote Support Team Lead

an LMA (Leadership + Management = Accountability)

Manages the Support Team staff including escalation support, training and assistance

Enforces and manages problem escalation procedures and SOP’s within the Department

• Communicate the benefits of the program to new suppliers engaging via our sales portal

• Enter client financial sales information into Finance system (Dynamics)

• Ensure requirements are met for revenue recognition

• Manage commercial consequences of client mergers and acquisition

• Lead, manage and develop a small team of two Sales Analysts

• Experience working with retailer POS, supply chain, loyalty, or media targeting / evaluation data

Prior experience working in a Project Management role is a plus

Supports team manager and performs management duties, including managing and triaging cases that are assigned to team queues.

5+ years of relevant experience in a fast-paced, product-centric environment ideal

Possess communication, organization, and coordination skills, with the ability to effectively handle multiple complex issues simultaneously.

Prior experience working as a Business Analyst is a plus

Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.

Provide timely feedback geared towards team member enhanced performance, teamwork technical skills and overall impact

2+ years of experience in managing a technical team

Experience with client facing organizations. Should be familiar with customer success and customer support

Excellent team player with strong leadership skills

Member of a global team and proven experience in cross cultural environments

Must be detail oriented and have strong technical skills

Manage a group of 3 - 5 Tech Support engineers

Ensure team compliance with all regulatory requirements (including correct handling of sensitive data)

Work with the Technical Support Manager to develop the team through hiring, coaching, and continuous improvement.

5+ years of professional work experience; (client facing and/or experience in the healthcare industry a plus)

4+ years of technical support and/or customer support experience, ideally for external customers

2+ years experience managing direct reports or project teams of 3 or more people

Provide timely feedback geared towards team member enhanced performance, teamwork technical skills and overall impact

2+ years of experience in managing a technical team

Experience with client facing organizations. Should be familiar with customer success and customer support

Excellent team player with strong leadership skills

Member of a global team and proven experience in cross cultural environments

Must be detail oriented and have strong technical skills