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Help Desk Technical Support Specialist Jobs

Help Desk Support Specialist
By Georgia Gwinnett College At Lawrenceville, GA, United States
Demonstrated experience with end user account management.
Demonstrated experience using Helpdesk/Service Desk ticket management system.
Utilize Active Directory and Azure for account management and computer organizational unit management; perform other duties and project work as assigned.
Demonstrated 4 years work experience in Helpdesk or technology support role in higher education/public sector environment.
Demonstrated 3 years of experience in Helpdesk or technology support role
Demonstrated experience troubleshooting infrastructure and network related issues.
Technical Help Desk (Emr/Ehr)
By System Soft Technologies At Plano, TX, United States
• Position requires strong phone skills and ability to empathic
Contract - Estimated 6+ Months
*Highly preferred some healthcare background.
• Monitor multiple inbound support channels including phone, email and incidents
• Triage, troubleshoot, resolve and escalate incidents as necessary
• Provide customer communications regarding ongoing incidents
Help Desk Support Specialist
By Aimic Inc At Jackson, TN, United States
iOS Management, Support, and Deployment
IT Call Center Experience preferred
Job Title: Help Desk Support Specialist
Location: Jackson, TN(100% On-site job)
In Office Position Monday thru Friday
Must be able to lift at least 50 pounds.
Help Desk Support Specialist
By Aimic Inc At Chattanooga, TN, United States
iOS Management, Support, and Deployment
IT Call Center Experience preferred
Job Title: Help Desk Support Specialist
Location: Chattanooga, TN(100% On-site job)
In Office Position Monday thru Friday
Must be able to lift at least 50 pounds.
Senior Specialist, Help Desk Support
By Raymond James Financial At , Southfield
Utilizes knowledge management tools to help resolve client issues.
Manages time in customer contact center setting and documents time via activity codes.
Performs other duties and responsibilities as assigned.
Basic technical knowledge of the following preferred:
Work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.
Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements.
Technical Support Analyst (Help Desk)
By Anuview At , Chandler
Work with Help Desk management to create and maintain accurate knowledge articles for the team.
Pre-Requisites / Skills / Experience Requirements:
Utilize provided knowledge articles to resolve issues.
Provide remote IT support using tools such as LogMeIn and MS Teams.
Bachelor’s Degree preferred; or relevant equivalent experience
Strong verbal and written communication skills
Help Desk/Support Specialist
By QVine Corporation At , Herndon
Identify and evaluate industry trends in database systems to serve as a source of information and advice for upper management.
Modify existing databases and database management systems or direct programmers and analysts to make changes.
Establish equipment for employee use, including cable installation, operating systems, and appropriate software. Train users as necessary on hardware and software.
Oversee the daily performance of computer systems, monitor events and perform corrective actions according to documentation.
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Approve, schedule, plan, and supervise the installation and testing of new products and enhancements to computer systems.
Help Desk Support Specialist
By KNS IT GROUP At Lincoln, Nebraska Metropolitan Area, United States

·Availability to work from the office.

·Work with the network team to resolve issues (WIFI, DHCP, DNS, VLAN, Switch Ports).

Help Desk Support Specialist
By Government At Washington, DC, United States
 Experience using an endpoint management tool to provide remote support
 Proficient time management skills Required and detail oriented organizational skills
 Strong customer service experience skills
 Bachelor’s degree in IT or related field or equivalent experience
 Experience providing administrative support in an IT environment
-Bachelor’s degree in IT or related field or equivalent experience
Help Desk Support Specialist
By iTemp, Inc. At Fort Lauderdale, FL, United States
·High school diploma or equivalent; relevant technical certifications or degree in Information Technology is a plus.
·Proven experience as a Help Desk Support Specialist or similar role.
·Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common software applications.
·Familiarity with remote support tools, ticketing systems, and ITIL practices.
·Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
·Problem-solving abilities with a patient and methodical approach to troubleshooting.
Help Desk Support Specialist
By St. Edward High School At Lakewood, OH, United States

Part-Time Technology Help Desk Support 20 Hours Weekly (7:30 am – 11:30 am – Monday thru Friday) Mission: St. Edward High School educates the hearts and minds of a diverse group of young men to ...

Help Desk Support Specialist (Full-Time)
By University Health At San Antonio, TX, United States

8131 Pinebrook Dr. Information/Technology Day Shift Position Summary/Responsibilities Responds to all trouble calls concerning on-line service, network or end-user related problems. ...

B2B Support & Help Desk Specialist Usa
By Qmarkets At Shelton, CT, United States
Create and maintain the knowledge base (articles, videos, interactive help pop ups etc.) with English content creation.
Strong logical and communication skills
Proven working experience in enterprise technical positions
Excellent troubleshooting and problem-solving skills
Working 4 days a week from home, 1 day from office
Acting as the main POC (point of contact) for all customers’ tickets re our product, including bugs and queries.
Technical Support Help Desk
By Collabera Inc.H At Addison, TX, United States
Verbal and written communication skills, attention to detail, and time management skills
Prior experience providing remote technical support and services.
Master AxiaMed’s product capabilities and serve as a subject matter expert for our clients and partners.
2+ years of technical customer support experience, preferably in a high-tech SaaS industry.
Fanatical commitment to customer success and knowledge of customer service principles and practices.
Solid analytical skills and a demonstrated motivation to solve tough technical problems.
Help Desk Support Specialist
By VBeyond Corporation At Schenectady, NY, United States
Excellent PC skills, experience using MS Office, MS Outlook, and Excel
Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions
Excellent written and verbal communication skills
Experience in renewable energy generation
Experience with industrial plant maintenance
Experience with maintenance and troubleshooting Programable Logic Controllers (PLC’s)
Technical Support Help Desk
By Tech Magnetics At United States
Certifications or Desired skills if anyExperience with ServiceNow, Salesforce or similar ticketing system.
Microsoft O365, ability to type 40+ WPM, excellent time management
Able to work from home without distraction?
1 Year of experience in Help Desk technical Support
•Manage and report time spent on all work activities.
•Strong communication skills; both written and spoken.
Technical Help Desk Specialist
By Virtual IT Group At New York, United States
Strong organizational and time management skills.
Service Management certifications are beneficial but not essential (e.g. ITIL).
Relevant technical training, certifications, and education.
Manage the implementation of new technology.
Experience in a client-focused IT technical support role
Experience with an MSP preferred.
Help Desk Support Specialist Ii (On Site, Aliso Viejo)
By Ambry Genetics At United States
Work on different projects and tasks that are handed down from management.
A+ Certification or educational equivalent
N+ Certification or educational equivalent.
At least 2+ years of IT experience or educational equivalent.
Experience with Windows and MAC OS.
Experience in Office 365 applications.
Help Desk Support Specialist
By LanceSoft, Inc. At Richardson, TX, United States
Location: Richardson, TX Fully remote (Never coming onsite)
6 months of hardware experience preferably in a call center environment
**Must be located within 50 miles of Richardson, TX
Job Title Senior IS Technician
Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system.
The primary role of this position is to take live trouble-shooting calls daily 100% of the time.
Help Desk Support Specialist
By Tech Providers, Inc At United States
Once the training is completed, it’ll be a 40 hours shift, tightly managed by Ellucian
Upskilling to support additional customers
The training will be for 3 weeks and from 4th week, they will be productive.
After the 1st week of the training, client will ship the equipment to the candidates.
Required to always be on camera during interview, training (3 weeks), and meetings.
Full-mandatory training class attendance (3 weeks) followed by production.

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Help Desk Technical Support Specialist to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer inquiries. If you have excellent problem-solving skills and a passion for helping others, this could be the perfect job for you!

Overview Help Desk Technical Support Specialists provide technical assistance to customers and employees who are having trouble with their computers, software, or other technical equipment. They troubleshoot problems, answer questions, and provide advice on how to best use the technology. Detailed Job Description Help Desk Technical Support Specialists are responsible for providing technical assistance to customers and employees. They answer questions, troubleshoot problems, and provide advice on how to best use the technology. They may also provide training on the use of the technology and help with the installation of new hardware and software. They must be able to communicate effectively with customers and employees and have a good understanding of the technology they are supporting. Job Skills Required
• Excellent customer service skills
• Good problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to communicate effectively
• Ability to work independently
• Ability to work in a team environment
Job Qualifications
• Bachelor’s degree in computer science, information technology, or a related field
• Experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Experience in customer service or technical support
• Experience in troubleshooting computer hardware and software
• Experience in providing technical support
• Experience in training users on the use of technology
Job Responsibilities
• Respond to customer inquiries and provide technical assistance
• Troubleshoot computer hardware and software problems
• Install and configure computer hardware and software
• Provide training on the use of technology
• Assist with the installation of new hardware and software
• Monitor system performance and make recommendations for improvements
• Maintain records of customer inquiries and resolutions