***Technical Consultant || Upto $110K || 100% Remote***

***Technical Consultant***

***100% Remote***

Summary:

Reporting to the manager of professional services, this individual will support clients during the technical implementation of clients' applications. The individual is primarily responsible for assisting and guiding clients to install the application, support upgrades, manage third-party integrations, assist data ETL & implement user authentication (SAML/LDAP). This is a client facing role and will require superior communication skills with individuals at all levels of organizations, both external and internal. Collaboration skills and the ability to work in a team will be integral to this position.

Responsibilities:

• Understand & present the application logical architecture & provide a technical overview to both technical and non-technical stakeholders.
• Adhere to standards of practice for project implementation.
• Communicate product issues, product enhancements and client feedback to the Product Team in a clear and timely manner.
• Support data migration and data load into the clients' applications on behalf of our customers
• Use of scripting languages for querying and/or dynamic field value calculation
• Support client on-premises installation including application server, database server, reporting server, SFTP & user authentication (SAML/SSO/LDAP) setup
• Set up SQL Views for export of data or to expose for other reporting tools.
• Perform other job-related duties as assigned.
• Design and create dynamic reports using third party reporting tool, OpenText Analytics Designer
• Guide and support our client's use of the API to achieve their requirements for integrating other applications and data.
• Issue investigation and debugging using administrative tools & system logs to check for errors, warnings & indicators of a problem.
• Perform performance and load testing with a specific focus on response times, system resource utilization and system throughputs for the given software/hardware configuration.
• Create and maintain all client documentation and communication vital to assigned projects.

Qualifications:

• Sets and manages client expectations & has the confidence to push back on unreasonable requests and out of scope requirements from clients.
• Technical competence in several of the following areas:
• Successfully operates on several projects at the same time & prioritise to work to achieve deadlines.
• Can define, create, and deliver technical demonstrations of the product and its features tailored to meet the specific needs of the audience, which may include internal resources, customers or potential customers.
• Excellent problem solving & troubleshooting skills.
• At least 3 years of experience working in a Technical Systems Analyst role or equivalent.
• Experience working with complex enterprise applications.
• Demonstrates the use of effective questioning skills to identify requirements in one to one or group situations both internal/external and articulate how a client's decision and requirements can impact the overall model they are designing.
• Bachelor's Degree is required, in engineering, technology, or related field.

• Web application/server health review and issue resolution: log analysis, investigation, and testing experience
• Application Server experience: Tomcat, Websphere
• Experience with integrated 3rd party reporting tools
• Experience working with APIs.
• Database Server experience: Microsoft SQL, Oracle
• Web application experience with an ability to understand and present network architecture and data flows.
• Performance and Load Testing for web applications
• Single Sign On (SSO) technologies, setup, and configuration: IdP providers, SAML
• Cloud architecture and hosting: AWS and Azure
• Web Development Technologies: XML, HTML, JavaScript, SQL scripting, Java (optional)
• Enterprise Software Development Methodologies: Agile & Waterfall
• Secure File transfer methods: sFTP

Preferred Skills:

• Risk, Compliance, Internal Audit, Internal Controls (GRC) domain expertise will be a significant plus.
• Designing and building software applications with a focus on secure system design and integrations.
• Must have a passion for creating and delivering customer value.
• A strong interest in understanding client business issues, as well as the technology supporting businesses.
• Knowledge or Experience in Agile Methodologies
• Proven excellence with customer facing activities.
• Professional consulting experience preferred, internal consulting and collaboration considered.