Contractor Coordinator - 100% Remote

Overview
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.
Responsibilities
Summary:
As a Operations Coordinator, you will performs a variety of tasks in support of company operations. Your duties include producing correspondence, responding to customers’ requests, and obtaining documentation.
Responsibilities:
Produces computer generated and manual customer correspondence, (e.g. non-covered and non-renewal letters).
Receives, processes, and responds to customers’ requests (e.g. reimbursement for repairs or replacement, cancellation requests).
Evaluates and determines coverage and reimbursement options.
Obtains documentation (licenses, insurance, etc.) from applicable parties.
Produces reports for management.
Files documents as needed.
May speak to customer by phone, although the majority of the job does not involve phone contact.
Qualifications
Minimum Education, Licensure and Professional Certification requirements:
High school diploma or general education degree (GED) required
Minimum Experience required:
1-3 years of customer service experience and/or training required, or an equivalent combination of education and experience
Required Skills:
Knowledge of contract coverage, including systems and appliances
Math skills
Knowledge of business unit policies and procedures
Computer skills (Microsoft Word, Excel, Outlook)
Attention to detail
Multi-tasking
Adapt to a fast-paced environment
Other/State Specific
This role pays between $15.00/h to $22.65/h, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.
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Job Locations US-TN-Nashville | US-GA-Atlanta | US-NC-Raleigh | US-TX-Austin | US-ID-Boise | US-KS-Topeka
ID 2023-3236
Category Customer Service/Support
Type Full Time
Company AHS American Home Shield Corp