Strategic Project Manager Jobs

About Rollick, Inc.

Rollick is the leading customer engagement technology provider for the recreation and equipment industries and an Inc. 5000 fastest-growing private company. Rollick connects manufacturers, dealers, and finance and insurance providers with in-market consumers to deliver a seamless customer journey from pre-purchase through re-purchase.

We have rapidly built integrated technology solutions, such as Aimbase and RollickDR, to help OEMs and dealers find, win and keep customers. Additionally, GoRollick.com is a fast-growing outdoor recreational vehicle buying marketplace to include a nationwide network of dealers, 130+ manufacturers, and an affinity partner network with access to:

·250+ million high-quality customers including policyholders of major insurance providers

·employees at more than 2,000 top U.S. companies

·members of the military, veterans and first responders

For more information, visitRollick.

The Strategic Project Manager is a team leader, an implementation manager, project manager, strategic partner, excellent communicator, and program advocate. The Strategic Project Manager is responsible for executing and overseeing resources related to client projects and relationships as well as allocating appropriate Digital Account Executive resources to clients. This position handles the day-to-day communications with OEMs and works closely with internal and external resources to ensure the success of technical and strategic initiatives across assigned client projects. A successful Strategic Project Manager is responsible for orchestrating and measuring the success of ongoing and new OEM programs that span the organization as well as coaching the rest of the team on how to be successful with their clients.

The Strategic Project Manager is asked to wear many hats when interacting with team members and clients. This individual is a constant learner and always has a book in their hand. They are a leader, have executive presence, a positive attitude and the ability to motivate and inspire. They are key in growing the client relationship by participating in client meetings, presentations, proposal development, and when necessary, traveling to sales and dealer meetings. A successful Strategic Project Manager will thrive in a fun, fast-paced environment with the ability to multi-task and manage multiple projects simultaneously. The Strategic Project Manager takes pride in their team’s achievements as much as their own, and constantly looks for opportunities to improve relationships with clients and team members.

Responsibilities

•Serve your team as a mentor and leader. Help each team member grow their skillset and set goals according to the Objectives and Key Results principles.

•Set team expectations on performance-based in feedback and transparency.

•Ensure team members are operating according to company policies and best practices.

•Train new team members and encourage self-growth through internal and external learning opportunities.

•Collaborate with sales lead and other key stakeholders to appropriately assign account resources to strategic clients while considering team members’ strengths and capacity.

•Be the client’s fanatical representative within Rollick!

•Own projects from inception through delivery; take responsibility and accountability for the health of the programs you manage.

•Create and manage project plans; work with internal sales, client success, product/technology teams, and external service providers to ensure client’s project are managed well, dependencies are identified, issues are resolved, and risks are mitigated.

•Manage a list of ad-hoc tasks that need to be executed, some to be executed by you and some by other Rollick resources.

•Interface with assigned clients weekly and daily to ensure solid lines of communication, quick and meaningful issue resolution and client relationship value growth. As part of this, host weekly client status calls and drive action items to completion.

•Participate in brainstorm sessions, client strategy sessions and create/lead client presentations including reporting KPIs of assigned projects, new ideas and proposals and solutions to client problems.

•Drive program performance with an analytical mindset; use analytics and various reporting tools to provide insight and guidance to the clients regarding performance.

•Confidently and eloquently hold clients accountable to deliverables, communicate timeline changes and cost implications as they apply to client-level budgets and individual project budgets.

•Work with client and internal resources to create business requirements and scope for assigned projects.

•Manage the client billing according to internal processes.

•Become proficient in the operation of Rollick’s recreation industry leading marketing automation platform, Aimbase – (1) execute client tasks such as email campaigns, data imports/exports, report generation (2) Provide basic assistance to clients on the usage of Aimbase (3) act as the liaison between client and the onboarding team during new client installs of Aimbase.

•Attend internal planning meetings, follow/help improve Agile and internal company processes.

Qualifications

•Strong interpersonal and leadership skills

•Experienced with defining measurable achievements and goal setting

•Strong motivational skills with the ability to inspire a team to constantly operate at the next level

•Ability to communicate individual contributor and team achievements

•2+ years in a client facing role with a passion for client satisfaction

•Strong verbal/written communication and organization/prioritization skills

•Experienced with technical platforms, such as:

• Website Content Management (CMS) systems
• Task/time management systems
• Marketing automation systems
• Data analytics platforms
• Email platforms

•Proven experience managing multiple projects simultaneously

•Analytical approach to problem solving

•Team and detail oriented; self-motivated; works hands-on; technology enthusiast

•Passionate client advocate

•Proficient in all Microsoft Office applications

•PMI Certification a plus

•2+ years formal project management experience a plus

•Bachelor's degree in Marketing, Business, or related area a plus

•Some knowledge of agile development techniques a plus

•Emotional intelligence to stay calm throughout turbulent projects or client meetings required

•Ability to resolve issues equitably with clients and internal stakeholders

•Ability to join in and grow our work hard/play hard, fun environment a must!

Skills

•Integrity

•Relationship building

•Active listener

•Mentor, cheerleader, positive attitude

•Obsessive organization

•Ability to handle multiple projects at once

•Team building and coordination

•Ability to analyze data

•Strategic thinking

•Public speaking

•Presentation development

•Detail-oriented

•Proficient written and verbal communicator

•Project management

•Problem solving

•Risk management

•Process and schedule management

•Project planning and management

•Proactive – does not wait to be told what to do; anticipates needs