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Strategic Customer Success Manager, Teams
Company | Stack Overflow |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-27 |
Posted at | 10 months ago |
Every developer has a tab open on Stack Overflow.
- Ability to craft internal and customer-facing assets
- Identify common customer challenges amongst your CSM cohort and their books of business to help identify opportunities for enhanced product solutions
- Be responsible for validating and championing the expansion and adoption growth within a book of business across customer profiles with various business needs
- Maintain high levels of customer engagement and satisfaction with a focus on customer value & loyalty
- Help drive customer references and case studies
- Partner cross-functionally with Stack Overflow Account Executive, Product, Engineering and Marketing teams to continuously improve the customer experience
- Engage and meet with customers for Executive Reviews in order to develop a clear understanding of their needs, opportunities and possible solutions
- Coach and drive customers toward the maximum value application of Stack Overflow alongside their business needs on a defined timeline, promoting methodologies and business practices that create customer experts
- Strong awareness of the customer journey and how a Customer Success Manager serves to strategically advise customers toward agreed upon goals
- Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption
- College degree (BA/BS) preferred
- Strong interpersonal skills and experience building strong internal and external relationships
- Passion for building trust and communicating effectively with customers
- Consistent track record of highly-professional customer service in a fast-paced, dynamic environment
- Ability to prioritize and multitask while maintaining diplomacy, tact, and poise under pressure when working through customer issues
- 5+ years of experience in a customer-facing customer success, account management, or strategic consulting role; enterprise software or SaaS experience is a preferred
- Experience with tools such as Salesforce and CS-centric tools is a plus
- Experience with a professional community management platform for a large technologically-focused user base.
- Competitive Base Salary
- One-time allowance to assist with your home office setup
- Equity (RSUs) for all employees at all levels
- Professional allocation for your growth and development
- Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days
- Generous paid vacation
- Industry-leading health benefits that are applicable per country of residence for all our full-time employees
- Health & wellness stipend
- Company-paid access to Calm, Bravely, LinkedIn Learning, MyAcademy and Overdrive
- Company-paid Life Insurance
- Home Internet stipend
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