Sr. Manager, Lss Customer Success – Major Accounts

Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers both hybrid and remote work options, meaning you can work from home and commute to a LinkedIn office, depending on what is best for you and when it is important for your team to be together, or this role can be performed remotely in most locations in the country of employment.
In LinkedIn Sales Solutions (LSS), our cutting-edge solution is revolutionizing the way Sales, Customer Success, and Marketing professionals build relationships with their customers. Our flagship product, Sales Navigator, leverages insights from the LinkedIn platform to help our clients find, engage, and build relationships with their prospects and customers.
To fuel this growth, we are hiring a Sr. Manager, Major Accounts to accelerate our ability to deliver exceptional customer experience and consistent customer outcomes. Working with our largest, most complex accounts, the exceptionally talented Major Accounts team is dedicated to delivering on the promise of LinkedIn to make our customers insanely successful. Our next phase of growth requires leaders who share this passion and can bring their innovative thinking and operational excellence to the table.
We are seeking a customer-centric, strategic, innovative, and operationally sound leader to help take this team to the next level. The Sr. Manager, Major Accounts will build and scale our world-class Customer Success team. You will own the Customer Success KPIs for all customers in the Major Accounts segment, which includes some of the world's best-known brands across multiple segments and industries. In addition, you will be a key member of the North America leadership team, working together to define, articulate, and execute the strategy for a redefined Customer Success vision that delivers exceptional customer experience at scale.  
Responsibilities

• Become an indispensable partner to your regional Sales counterparts to design a growth strategy for the region, and provide strategic support on specific commercial situations to help close the deal
• Partner with C and C-1 executives at your highest-value customers to strengthen and deepen their relationship with LinkedIn, and provide escalation support when needed
• Participate in, and/or identify, design, and deliver cross-functional initiatives that support strategic improvements in scaled processes, services, and systems to enable the team to exceed goals and spend more time with customers 
• Lead and manage a team of 25+ customer success professionals, including 3 direct Manager reports
• Strategize and execute on department-level goals, including but not limited to churn reduction, user adoption, customer satisfaction, and team growth

Qualifications
BASIC QUALIFICATIONS

• 2+ years in people management
• 6+ years of experience in consulting, sales, account management, or customer success in a high-growth SaaS environment

Preferred Qualifications

• MBA or equivalent preferred
• A builder of high performing teams via setting vision, unlocking potential, and driving compassionate accountability
• Exceptional relationship builder with a track record of influencing senior leaders beyond core locus of control and collaborating to drive commercial outcomes
• 8+ years experience in SaaS Customer success, including leadership through transformation
• Well-developed operational acumen built on metrics-driven decision making and future-proof strategies
• Natural leader and passionate coach with fresh ideas about Customer Success who inspires their team to perform
• Strong presence and presentation skills; is comfortable talking to C-level executives and developing relationships at all levels of a customer organization
• Experience leading teams of 25+, including 2+ years as a second- or third-line leader

Suggested skills:

• High-growth Saas
• People Management
• Operational excellence
• Leadership

LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $134,000 to $205,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For additional information, visit: https://careers.linkedin.com/benefits.
Additional Information
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf. Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview
• Documents in alternate formats or read aloud to you

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
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Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
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Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.