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Associate Customer Success Manager
Company | ServiceNow |
Address | San Diego, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-08-06 |
Posted at | 10 months ago |
Company Description
- Identify criteria for assisting your customers by using Artificial Intelligence in the Impact Digital Experience
- Work with ServiceNow teams to improve product adoption and increased footprint
- Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
- Ensure customers are technically healthy and on the most recent version of our product
- Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
- Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
- Promote ServiceNow customer success stories and processes
- Build productive working relationships
- Apply proficient knowledge of standard principles, theories, concepts and techniques
- 2+ years of related work experience; OR equivalent work experience
- Expectation is to come into our office in Waltham 2-3 days a week
- Analyze information and propose solution to meet needs of customers
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