Customer Success Manager, Enterprise

Airwallex is a global payments fintech company transforming the way businesses move and manage money globally. We have built a global financial infrastructure platform to help businesses transact, collect and pay across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. We've grown to 13 global locations and have raised over $900 million in funding. To support our ambitious growth plans, we’re looking for smart, collaborative and passionate people who are looking to make a genuine impact.

Airwallex is looking for a Customer Success Manager with a hunger to grow our US business from 0 to 1 in the US. We are looking for someone who has a passion for building relationships, creating amazing customer experiences, and managing the onboarding and customer activation process.

If you have a customer first mentality, are solution focused, obsessively curious about everything, and have a desire to make an impact and grow yourself, our market, and our customers, then you have found your calling. This is a once in a lifetime type of opportunity and we are looking for the best of the best. You will be one of the first customer success hires for the US team at Airwallex and will be critical in onboarding our larger clients, managing client configuration/implementation, and managing multiple stakeholders involved in getting our clients live.

This is a hybrid role with 3 working days required in our San Francisco office.

You Will

• Partner with internal teams to assist with building out custom customer-support content
• Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
• Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
• Be an expert in all aspects of the Airwallex platform, our customers, and our solutions including onboarding, implementation, training, adoption, retention, and satisfaction

You Are

• Creative, enthusiastic, and enjoy working in a fast-paced environment
• A collaborator who is willing to work with people at all levels and across functions and cultures
• Able to work effectively across multiple departments in a deadline-driven environment
• Success-oriented and hold yourself accountable for delivering key outcomes including revenue targets
• Proficient in GSuite; knowledge of Salesforce or other programs a plus
• An active team player, self-starter, and multitasker who can quickly adjust priorities
• Analytical and process-oriented

You Have

• Bachelors’ Degree and minimum of 2-3 years of experience in onboarding, implementation, and/or account management
• A FIO (Figure It Out) attitude and are willing to do whatever is necessary to achieve results
• The ability to multitask while efficiently managing priorities
• Strong skills in verbal and written communications, strategic planning, and project management
• Strong analytical skills and an organized way of thinking/working
• Excellent written and verbal communication skills
• A desire to be in the fintech/payments space

At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. We organize regular team building events, encourage hybrid/flexible working, and we give our people the freedom to be creative.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know. Airwallex does not accept unsolicited resumes from search firms/recruiters.

Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.