Sleep Supply Specialist - Remote ($17.00 - $18.00 / Hour)

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

Job Summary

ABOUT THE COMPANY

Hiring Company’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

Job Summary

The Sleep Supply Specialist will provide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria . Key responsibilities for creating a positive, patient-centric environment include:

• Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.
• Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
• Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
• Be a champion of the employee experience and drive our unique company culture.
• Evangelize our customers and turn our disgruntled patients into our biggest fans .
• Proactively create a better patient experience.

Essential Duties And Responsibilities

• Communicate patient and insurance billing process to ensure that patient understands his/her financial responsibility.
• Expedite patient problems, complaints with possible resolutions to maximize satisfaction.
• Maintain in-depth knowledge of current marketing promotions.
• Collect payment or make payment arrangements.
• Confirm accuracy of patient’s eligibility and medical information to effectively facilitate order fulfillment.
• Accurately document patient account to ensure comments, discussions and concerns are captured correctly.
• Upsell patients on items that will improve their sleep therapy experience.
• Accurately processes orders, returns or incorrect orders by working through complex systems and processes.
• Frequently attend training to improve knowledge and performance levels.
• Offer ideas, suggest changes, and identify opportunities that enhance business growth in a positive and constructive manner.
• Serve as the primary patient point of contact for inbound and outbound sales/service calls, identifying patients’ needs, clarifying information, arranging for patients to receive supplies on an ongoing basis, and providing solutions and/or alternatives.
• Schedule RT Refits/Phone Visits for patients.
• Adhere to HIPAA guidelines.
• Educate patients on the value of sleep therapy and the resupply program.
• Achieve agreed upon sales targets and outcomes within a specific timeframe. Meet all personal/team qualitative and quantitative targets.
• Verify order status and correctly relay tracking information.
• Perform other duties as assigned.

Supervisory Responsibilities

• N/A

Minimum Required Qualifications

Education and/or Experience