Remote Supply Chain Account Lead

An Insight Global customer is looking to bring on a Technology Account Lead to their growing team. This individual will provide IT account management and project management support to various large customers. Account management includes; but is not limited to, single point of contact for account to liaise with IT, financial reporting, forecasting, status reporting, change request administration, requirements gathering and definition, and managing a matrix environment so that the right group of people are engaged at the right time. In this capacity, candidate acts as the voice of the customer, provide 24 x 7 on-call support for severity 1 issues, per duty roster (generally 1 week every 2 months) with a root-cause/corrective action mindset. Respond to severity 1 escalations 24 x7 x 365, provide IT Project Management (scope, schedule, and budget management) for medium and large complex business startups, managing these projects across multiple IT teams.

Qualifications:

• 5+ years’ experience in Warehouse Management companies or projects as a BA, IT PM, or WMS Account Management role
• Strong personality, driven mentality, ambitious, and polished; strong communication skills
• Working knowledge of project management methodology including the ability to build a project plan using Microsoft technologies, manage project objectives to ensure on-time delivery, and negotiate resource allocation and priorities
• Candidate must possess strong client facing skills, need to know what questions to ask to reach the end goal
• Bachelor’s degree in Information Technology, Supply Chain Management, Business Administration, or another related field
• Ability to manage a budget through quotation, approval, and execution
• Managing customer sites, WMS projects within them, related to EDI and WMS integration
• Strong documentation skills as it relates to business requirements, creating and managing spread sheets, and scope definition
• Strong WMS/Supply Chain/3PL experience at a BA, PM, or AM capacity