Service Desk Specialist (Mycolorado) - Remote From Anywhere In Colorado.

Department Information

Together, we innovate for a stronger Colorado

The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.

We believe equity, diversity, and inclusion drive our success, and encourage candidates from all identities, backgrounds, and abilities to apply. We know it's important to support each other, and that means having a healthy balance of work and personal time, and benefits that allow us all to have fulfilling lives.

Watch this video to learn about how OIT is thinking differently!

Description of Job

Do you want to make our beautiful state even better? At OIT, we provide secure digital services that put Coloradans first. The Service Desk Specialist supports that mission by providing critical assistance to keep the myColorado application running smoothly. If you have a passion for technology and being part of a team helping others, apply today to put that passion into working for the State you love.

Some Of Your Important Responsibilities Will Include

• Install the myColorado software on supported devices following defined procedures, processes, and methods.
• Providing Tier I support and customer assistance for a mobile application.
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
• Employ Incident Management procedures to enter tickets into the required tracking system.

Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Minimum Qualifications

• One year of professional experience in an occupational field related to the work assigned to the position including mobile application support.

OR

• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

• Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.

Preferred Qualifications

• Use of tools and diverse mobile devices makes and models.
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• ITunes as well as Apple and Google Play Store.

Conditions Of Employment

OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.

A pre-employment background check will be conducted as part of the selection process.

Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.

This position may require travel within the specified geographic area, and to locations across the state as needed.

This position may require on-call duties as needed by the position.