Register
Recruit Create CV

Senior Service Desk Specialist Jobs

Service Desk Specialist-$27/Hr
By Trilyon, Inc. At San Francisco, CA, United States
Candidates must meet the minimum requirements outlined.
● Must have fluency of communication skills in English.
● Basic knowledge of audio/video troubleshooting and support.
● Excellent written and verbal communication skills.
● Respond to service desk tickets and provide support for reported customer problems, software, and hardware.
● Triage and resolve support requests from internal ticketing and chat systems and escalate higher-level requests appropriately.
Document Quality & Service Desk Specialist
By SAIC At , Ashburn, 20147 $25,001 - $50,000 a year
Professional written and verbal communication skills with management, team members and customers
Other responsibilities as may be required by management
Perform special projects assigned by management
Effective and professional written and verbal communication with team members, management, and customers
Perform data entry using various applications
Maintain knowledge of relevant technology and training
Senior Service Desk Analyst
By W2O Group At , New York $70,000 - $83,000 a year
Manage and maintain IT Asset Management.
Facilitate communication between staff, management, and other technology resources within the organization.
Completed an IT certifications or equivalent or proven track record and experience.
Manage and maintain Information Technology Infrastructure.
Maintain knowledge of current technology, equipment, services, and standards for IT.
Remote and onsite support of technologies and computer systems.
Service Desk Specialist Jobs
By Harvard University At , Cambridge, Ma
Knowledge of standard applications, including Microsoft Office suite, email, and calendar management
Supply prompt updates to users, colleagues, and management on the status of outstanding issues
1-2 years of related experience; education may count toward experience
Must be conscious of and adhere to data security and risk management protocols
Superb written and oral communications skills, with excellent attention to detail
Highly skilled in communication etiquette via telephone and email
Service Desk Specialist - Remote
By DigitalHands At , Tampa, 33607, Fl
• Excellent organizational and time-management skills. and the ability to multi-task and prioritize.
KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:
• Ability to work both independently and collaboratively with peers, across teams, and with management.
Minimum of 1-3 years of experience in an Information Technology / help desk role:
• Knowledge of IT Security concepts.
• Experience with Active Directory, as well as troubleshooting: server, switches, and connectivity.
It Specialist I - Service Desk Specialist
By Orange County Sheriff's Office, Orlando, Florida At Greater Orlando, United States
High school diploma or general education degree (GED) AND one (1) year of IT service desk support experience.
Certification in A+ (CompTIA A+) is preferred.
Some positions, depending on the responsibilities, may require the candidate to successfully pass a physical or other selection processes when needed.
Retirement benefits are provided by the Florida Retirement System
Education incentive and reimbursement programs
At least 18 years of age.
Clinical Operations Service Desk Specialist
By Unified Women's Healthcare At Texas, United States
Experience with clinical workflows, PMIS/EHR software and physician practice management applications
Effective time management, logical problem solving and analytical skills with a demonstrated attention to detail
A minimum of 1 to 3 progressive years working with PMIS/EHR technology from a problem resolution and change management perspective
This role is a fully remote position**
Skill building, special projects as assigned
Outstanding listening and interpersonal skills with the ability to effectively work and communicate with providers and practice staff
Service Desk Specialist Jobs
By Info Origin Inc. At Columbus, Ohio Metropolitan Area, United States
Microsoft O365, ability to type 40+ WPM, excellent time management
Perfect Opportunity || Direct Client || Service Desk 1/SD1/ Help desk || 100% Remote || Contract- Interested?
College degree or equivalent technical study preferred; may accept equivalent work experience. Highly desired.
ServiceNow, Salesforce or similar ticketing system
Service Desk Specialist -100% Remote Work
By TWO95 International, Inc At United States
• Contributes to the department’s knowledge management initiatives.
• Uses the IT Service Management tool to accurately document all incoming interactions and resolutions.
• Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
Title : Service Desk Specialist
Duration : 6+ month Contract
• Responds to incoming interactions initiated via phone, email, self-service, or chat.
Service Desk Specialist Jobs
By Sky Solutions At United States
• Contributes to the department’s knowledge management initiatives.
• Uses the IT Service Management tool to accurately document all incoming interactions and resolutions.
• 3+ years of remote IT support experience in a 1000+ decentralized user environment.
• Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
• Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products.
• HDI Support Center Analyst or equivalent certification.
Service Desk Specialist I
By STERIS At Mentor, OH, United States
Provides support for facility, remote facility and home based users.
Creates and maintains standard operating procedures and knowledge base articles.
At least one year of experience in an IT technical support position.
Experience in a support call center.
Soft skill proficiency – SKILLED
Telephone etiquette with professional verbal and written communication skills
Senior Manager Service Desk
By Ben Bridge Jeweler At Seattle, WA, United States

We are seeking a highly experienced and strategic Senior Service Desk Manager to oversee the help desk operations in our head office, warehouse and retail stores. The Senior Service Desk Manager will ...

Service Desk Specialist (Mycolorado) - Remote From Anywhere In Colorado.
By State of Colorado At Colorado, United States
Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
Employ Incident Management procedures to enter tickets into the required tracking system.
Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
One year of professional experience in an occupational field related to the work assigned to the position including mobile application support.
Agile and scrum methodology experience.
Some Of Your Important Responsibilities Will Include
Service Desk Specialist Jobs
By Blue Cross and Blue Shield of Kansas At Topeka, KS, United States
High school graduate or equivalent is required. Technical classes or certifications preferred.
Must have excellent verbal and written communication, problem solving, telephone courtesy, and human relations skills.
Have a working knowledge of IT infrastructure.
Must successfully earn the Support Analyst or Desktop Technician certification through the Help Desk Institute within 12 months.
Excellent organizational skills and the ability to work independently is required.
Experience in a team based working environment is required.
Service Desk Specialist Grade 13
By Fulton County, GA At , , Ga $36,733 - $55,099 a year
Specific Knowledge, Skills, or Abilities:
Specific License or Certification Required:
Equipment, Machinery, Tools, and Materials Utilization:
Service Information Specialist - Senior
By Cummins Inc. At Columbus, IN, United States
Develop and manage service information from product design documentation and information provided by subject matter experts in the Engineering function.
Establish and communicate requirements to engineering for Service Information and Training to ensure quality for the field.
Knowledge of MS Office tools is preferred.
Participate in functional improvement projects for the global Service Information group including translations, delivery, look and feel, and regulatory requirement.
Develop and maintain up to date work procedures to promote standardization of Service Information and Training
Ensure methodologies behind Service Information and Training development drive ease of translation and reuse.
I.t. Service Desk Specialist
By San Antonio Regional Hospital At , Upland, 91786, Ca $22.83 - $34.25 an hour

Overview: JOB SUMMARY Focus of this position is on managing the service issues reported to the Information Technology (IT) Department. Responsible for all aspects of IT Customer Support using ...

Systems Service Desk Specialist
By INFOLOB Global, Inc. At Fort Washington, PA, United States
Our client is looking for a Systems Service Desk Specialist with the following skills and responsibilities.
Customer Service skills are a must.
Position: Systems Service Desk Specialist
Rate: $ Open/Hour on W2
Will be answering calls and IM chats for IT support for Client’s Employees.
Able to work independently or know when to reach out for assistance.
Service Desk Specialist Jobs
By GCB Services At Maitland, FL, United States
Technology Requirements (I.E Programs, systems, etc) - Proficient with Microsoft Office apps. Familiarity with Voice troubleshooting.
Preferred background/prior work experience? - Previous Cell phone network experience is a plus.
Previous T-Mobile Network experience is desired.
Does this resource require US citizenship?YesIs driving a requirement for this assignment?No
• High school diploma or equivalent
• U.S. Citizenship (without dual citizenship)

Are you looking for an exciting opportunity to use your technical and customer service skills? We are looking for a Senior Service Desk Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting technical issues, providing support to our customers, and ensuring that our systems are running smoothly. If you have a passion for technology and customer service, this is the perfect job for you!

Overview A Senior Service Desk Specialist is a customer service professional who provides technical support to customers and employees. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and responding to customer inquiries. They may also be responsible for providing training to new users and maintaining the service desk system. Detailed Job Description A Senior Service Desk Specialist is responsible for providing technical support to customers and employees. This includes troubleshooting and resolving technical issues, providing technical advice, and responding to customer inquiries. They must be able to identify and diagnose problems quickly and accurately, and provide solutions in a timely manner. They must also be able to communicate technical information in a clear and concise manner. Additionally, they must be able to provide training to new users and maintain the service desk system. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Technical problem-solving skills
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 3 years of experience in a customer service or technical support role
• A+ certification or other technical certifications preferred
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
Job Experience
• At least 3 years of experience in a customer service or technical support role
• Experience with customer service software and ticketing systems
• Experience with remote access tools
Job Responsibilities
• Troubleshoot and resolve technical issues
• Provide technical advice and support to customers and employees
• Respond to customer inquiries in a timely manner
• Provide training to new users
• Maintain the service desk system
• Monitor service desk performance and ensure customer satisfaction