Service Desk Technician I

Position Summary

Full Time Service Desk position / $15 - $24 per hour. This position will be part of our Managed Service Team. You will proactively monitor and maintain our managed client network infrastructures. In addition, you’ll remotely interact with client users while working to remediate issues.

Essential Duties & Responsibilities

• Document all steps taken and issue resolution
• Remote support of Mytech Partner’s managed services clients during business hours, M-F (1 hour lunch break)
• Respond to client service requests
• Troubleshoot client technical issues
• Assist in disaster recovery and emergency situations
• Assist with application updates, platform upgrades, and patching
• Perform scheduled maintenance for client networks
• Answer phone calls and assist with after-hours emergency support

Qualifications

• Ability to concisely document processes, issues, resolutions; strong writing skills required
• Ability to respond with a sense of urgency
• Self-motivated and responsive to management and clients
• Exceptional ability to develop productive and positive customer relationships
• Prior industry experience desired, specifically supporting Microsoft-based workstations
• Strong problem solving and critical thinking abilities
• Ability to successfully and effectively work independently and within a team structure

About Mytech

We consult organizations who seek a proven IT strategy. Our solutions allow companies to experience 4X more value and productivity from their IT investments. This is a bold promise requiring focus and discipline. Yes this is challenging. And yes we must find team members who crave such a challenge. Is this you?

Mytech seeks motivated individuals. If you’re passive about your own career by all means we encourage you to apply to with any of our competitors. However, if you are hungry for more, and you’re motivated to make it happen, join us. You bring the motivation and we’ll give you the tools, the infrastructure, the marketing, and the business expertise, all of which will feed that hunger.

We Make IT Easy for our clients. But that doesn’t mean it’s easy for us. That is why we are searching for smart, experienced, hard-working team members who are not afraid to innovate and creatively solve the diverse challenges of technology.

This job requires ability to work at Mytech Partners, Inc. Minnesota Branch office, located in New Brighton, MN. Variable hours/flexible shifts may apply.