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REMOTE Service Desk Technician Jobs

Associate Service Desk Technician
By Iron Bow Technologies At United States
Will also accept completion of an Iron Bow approved SkillBridge Internship program in lieu of IT experience or certification.
Advise management of potential risks that may have impact on customer base and operating environment
Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements
Superior customer service skills a must. Strong desire to provide the highest quality of service to the customer is required
Experience working in help desk ticketing platforms/systems, ability to type and document notes in real-time while engaged with customer on phone
Prior service military or knowledge of military agencies and veteran community helpful
Service Desk Technician - (Remote)
By Netsmart At United States
Manage incidents and requests; communicate with clients to ensure that work is completed to their satisfaction.
Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.
At least 1 year of IT support experience in a professional services environment including use of a ticketing system
Thorough knowledge and troubleshooting of PC hardware and peripherals
Organizational skills to balance and prioritize work
Ability and willingness to quickly learn new skills
Asd Helpdesk/ Service Desk Supervisor- Remote
By TTEC At , Englewood $46 an hour
Financial and income protection benefits
ASD Helpdesk/ Service desk Supervisor- Remote
Desktop Support Technician - Remote
Visit www. hellottecbenefits. com for more information.
Paid time off (PTO) and wellness time off
Tuition reimbursement and access to thousands of free online courses
Service Desk Technician Jobs
By Yuma Regional Medical Center At Yuma, AZ, United States

Job Description The Service Desk Technician provides a range of functions in support of the Information Technology Division and excellent customer service support. The technician handles ...

Service Desk Dispatcher - Remote | Wfh
By Get It Recruit - Transportation At New York, NY, United States

Are you ready to embark on an exciting journey with a passionate team that's all about making technology work seamlessly for businesses? We're on the lookout for a talented Service Desk Dispatcher to ...

Associate Service Desk Technician
By NTT Global Data Centers Americas, Inc. At , Sacramento, 95834 $27.30 - $40.90 an hour
Assists in the management of asset lifecyle activities.
Performs desktop software license management and inventory control.
Takes initial telephone or email inquiries and troubleshoot and manage hardware, software or network problems with users.
Acts as communication coordinator and situation manager during any critical incidents call bridge events.
Strong customer service and interpersonal communication skills with a dedication to customer satisfaction.
Technical knowledge of PC hardware, operating systems, and networking.
Service Desk Coordinator Remote
By Health Care District of Palm Beach County At , West Palm Beach, 33401
One (1) to three (3) years progressively responsible experience in supporting and troubleshooting applications as well as end user needs required.
Determines problems that can be resolved immediately and personally or directs problems to the appropriate entities for resolution.
Coordinates with those to whom the problem has escalated to ensure expedience in addressing and resolving the problem.
Ensures daily distribution of summary reports to department staff that outlines problems currently unresolved.
Assists with software license agreements and monitors their distribution.
Monitors computer room environment to ensure servers are kept functional and reports all problems to supervisor.
Service Desk Technician I
By GECU At , El Paso, 79925 $17.59 - $34.15 an hour
This position is a job family. There are three levels.
Installs, configures, maintains and supports desktops, telephone handsets and printers
Documents all installations in accordance with GECU standards
Performs preventive maintenance on workstations
Other duties assigned or required in connection with the general operation of the credit union
Proficiency in Windows Operating Systems, workstations, printers and service desk methodologies
Helpdesk - Service Desk Associate Technician
By TTEC At , Englewood
Experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN's, Bandwidth modeling], VoIP infrastructures, and H.323, SIP and/or MGCP deployment and support
Experience configuring and troubleshooting Voice Gateways/Gatekeepers, SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful
Excellent documentation, presentation, and complex problem-solving skills
Ask us about our paid time off (PTO) and wellness and healthcare benefits
Visit www.mybenefits.ttec.com for more information.
Create help tickets for associates in need of technical help via inbound calls, emails and e-service web
Service Desk L1 Technician
By Milestone Technologies, Inc. At , Sunnyvale, 94089 $31 - $34 an hour
Identifying, escalating priority issues and reporting to the high-level management
Experience in the IT support desk tools will be added advantage for troubleshooting IT environment remotely with Software
Experience up to 8 yrs Call based support
Should have adequate Customer Handling Skills over the phone and onsite
Handle multiple support tickets at the same time., Desktop Support Helpdesk Support, Should know about the SLA and its criticality,
Answering phones from customers professionally and responding to customer inquiries and complaints
State Of Ohio (Das) - Service Desk 1 - 100% Remote
By RICEFW Technologies Inc At Columbus, OH, United States

Service Desk 1/ SD1 AM:Shalaka Work from home Years of Relevant ExperienceMinimum 1 year of experience required in help desk or call center technical Support. 3+ years of call Center experience ...

Student Assistant - Enterprise Service Desk (Remote)
By University Enterprises, Inc. At , Sacramento, 95819 $15.68 an hour
Excellent interpersonal skills to interact with all levels of stakeholders.
Basic computer operating system troubleshooting skills (Windows 7 and 10).
Utilizing remote access tools to provide support.
Ability to work independently or as part of team.
Organized and detail-oriented with a proven reliable work ethic.
Troubleshooting desktop and mobile applications based on user request.
Cerner Service Desk Agents Remote
By Stoltenberg Consulting At , Remote
Answer and manage calls from end users
Prior experience supporting a hospital, health system or health center is required
2 years' experience in Cerner end-user support role, service desk or experience using Cerner in a clinical setting for 5+ years
Prior experience working tickets and day-to-day help desk functions preferred
Must have strong customer service skills and the ability to troubleshoot and solve problems
Requires excellent written and oral communication skills
Service Desk Technician I
By Inserso At , Chandler, Az
Offer first line of customer support, and provide information that may be found in Knowledgebase and/or manuals
Experience using a Knowledge Base and/or established procedures and processes to resolve both technical and non-technical end-user inquiries
Experience using Remote Desktop or other remote assistance applications (BOMGAR, RDP) to troubleshoot end-user incidents
Work from home but must reside in the vicinity of Chandler.
Follow the knowledge base and priority matrix for issue resolution
Remote diagnostics and troubleshooting client workstations
Service Desk Specialist - Remote
By DigitalHands At , Tampa, 33607, Fl
• Excellent organizational and time-management skills. and the ability to multi-task and prioritize.
KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:
• Ability to work both independently and collaboratively with peers, across teams, and with management.
Minimum of 1-3 years of experience in an Information Technology / help desk role:
• Knowledge of IT Security concepts.
• Experience with Active Directory, as well as troubleshooting: server, switches, and connectivity.
Service Desk Technician Jobs
By Assetmark At , Concord, 94520, Ca $70,000 - $85,000 a year
Endpoint Management and security includes OS deployment and patching, application updates and vulnerability management, carried out both on site and remotely
Ability to work in a technical team environment and interact with all levels of management
Management and configuration of multiples Operating Systems including Windows and MacOS
Writes and edits technical documentation for Service Desk team for knowledge sharing
Manage IT inventory and order new equipment and software as needed
Set up and move company computing equipment as well as shipping hardware to remote workforce
Assistant Service Desk Technician 6-Month Paid Internship
By WD-40 COMPANY At , San Diego, 92131, Ca
Builds and maintains a knowledge base of problem resolutions, troubleshooting techniques, and recurring issues for use by the IT staff.
Customer service drive with outstanding communication and active listening skills
A culture where 93% of the tribe report experience a sense of belonging
Acts as resource for end-user technical IT support requests as well as identifies, researches, and resolves information system-related problems.
Supports troubleshooting and repairing hardware and software problems on end-user computer workstations, peripherals, Cisco phones, etc.
Assists with builds, configuring and installing laptops, desktop, and other devices.
Service Desk Analyst (100% Remote/No C2C)
By Amerit Consulting At El Dorado Hills, CA, United States
Education Requirements: Requires a bachelor's degree or equivalent experience.
Provides ticket status updates and metric reports to management.
Provide subject matter expertise, thought leadership, guidance, best practice and support across security and governance risk management functions.
Provides case status updates and metric reports to management.
Develops, documents, implements and audits standard operating procedures and customer service guidelines relating to remote IT support.
Assist with knowledge article creation.
Service Desk Technician I
By Mytech Partners At Colorado, United States
Remote support of Mytech Partner’s managed services clients during business hours, M-F (1 hour lunch break)
Self-motivated and responsive to management and clients
Prior industry experience desired, specifically supporting Microsoft-based workstations
Ability to concisely document processes, issues, resolutions; strong writing skills required
Strong problem solving and critical thinking abilities
Respond to client service requests
Service Desk Representative (Remote)
By Insight At United States
Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.
Specific vision abilities required by this job include close vision requirements due to computer work.
Two-year Associate Degree (field related) or equivalent experience required.
Must have a minimum of one-year helpdesk experience in a corporate environment, two years preferred.
Must have a comprehensive knowledge of computer hardware/software concepts.

Are you looking for a challenging and rewarding remote Service Desk Technician job? We are looking for a motivated and experienced individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you have excellent customer service skills and a passion for technology, this could be the perfect job for you!

What is REMOTE Service Desk Technician Skill Requirements?

• Excellent customer service skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Knowledge of network protocols and operating systems
• Ability to communicate technical information to non-technical users
• Ability to work in a fast-paced environment

What is REMOTE Service Desk Technician Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ Certification or equivalent experience
• Experience with remote support tools
• Experience with help desk ticketing systems

What is REMOTE Service Desk Technician Knowledge?

• Knowledge of Windows and Mac operating systems
• Knowledge of network protocols and technologies
• Knowledge of remote access technologies
• Knowledge of computer hardware and software
• Knowledge of troubleshooting techniques

What is REMOTE Service Desk Technician Experience?

• At least two years of experience in a service desk or help desk role
• Experience with remote support tools
• Experience with help desk ticketing systems

What is REMOTE Service Desk Technician Responsibilities?

• Provide remote technical support to customers
• Troubleshoot hardware and software issues
• Respond to customer inquiries via phone, email, and chat
• Document customer interactions and solutions
• Monitor and respond to customer service requests
• Assist with system