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Service Desk Specialist Jobs

Service Desk Specialist-$27/Hr
By Trilyon, Inc. At San Francisco, CA, United States
Candidates must meet the minimum requirements outlined.
● Must have fluency of communication skills in English.
● Basic knowledge of audio/video troubleshooting and support.
● Excellent written and verbal communication skills.
● Respond to service desk tickets and provide support for reported customer problems, software, and hardware.
● Triage and resolve support requests from internal ticketing and chat systems and escalate higher-level requests appropriately.
Document Quality & Service Desk Specialist
By SAIC At , Ashburn, 20147 $25,001 - $50,000 a year
Professional written and verbal communication skills with management, team members and customers
Other responsibilities as may be required by management
Perform special projects assigned by management
Effective and professional written and verbal communication with team members, management, and customers
Perform data entry using various applications
Maintain knowledge of relevant technology and training
Service Desk Specialist Jobs
By Harvard University At , Cambridge, Ma
Knowledge of standard applications, including Microsoft Office suite, email, and calendar management
Supply prompt updates to users, colleagues, and management on the status of outstanding issues
1-2 years of related experience; education may count toward experience
Must be conscious of and adhere to data security and risk management protocols
Superb written and oral communications skills, with excellent attention to detail
Highly skilled in communication etiquette via telephone and email
Service Desk Specialist - Remote
By DigitalHands At , Tampa, 33607, Fl
• Excellent organizational and time-management skills. and the ability to multi-task and prioritize.
KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:
• Ability to work both independently and collaboratively with peers, across teams, and with management.
Minimum of 1-3 years of experience in an Information Technology / help desk role:
• Knowledge of IT Security concepts.
• Experience with Active Directory, as well as troubleshooting: server, switches, and connectivity.
Service Desk Support Specialist Iii
By SMS Data Products Group, Inc. At Albuquerque, NM, United States
Exceptions may be made for specific individuals with specialized knowledge or skills in
7-10 years of relevant experience
A Bachelor of Arts (BA)/Bachelor of Science (BS) degree or equivalent work experience.
Installation, configuration, maintenance and troubleshooting for all users of the DTRA systems
Maintain a web-based capability for DTRA users to enter, track and escalate Service
Desk tickets, as well as self-service actions (currently using Remedy)
It Specialist I - Service Desk Specialist
By Orange County Sheriff's Office, Orlando, Florida At Greater Orlando, United States
High school diploma or general education degree (GED) AND one (1) year of IT service desk support experience.
Certification in A+ (CompTIA A+) is preferred.
Some positions, depending on the responsibilities, may require the candidate to successfully pass a physical or other selection processes when needed.
Retirement benefits are provided by the Florida Retirement System
Education incentive and reimbursement programs
At least 18 years of age.
Clinical Operations Service Desk Specialist
By Unified Women's Healthcare At Texas, United States
Experience with clinical workflows, PMIS/EHR software and physician practice management applications
Effective time management, logical problem solving and analytical skills with a demonstrated attention to detail
A minimum of 1 to 3 progressive years working with PMIS/EHR technology from a problem resolution and change management perspective
This role is a fully remote position**
Skill building, special projects as assigned
Outstanding listening and interpersonal skills with the ability to effectively work and communicate with providers and practice staff
Service Desk Specialist Jobs
By Info Origin Inc. At Columbus, Ohio Metropolitan Area, United States
Microsoft O365, ability to type 40+ WPM, excellent time management
Perfect Opportunity || Direct Client || Service Desk 1/SD1/ Help desk || 100% Remote || Contract- Interested?
College degree or equivalent technical study preferred; may accept equivalent work experience. Highly desired.
ServiceNow, Salesforce or similar ticketing system
Service Desk Specialist -100% Remote Work
By TWO95 International, Inc At United States
• Contributes to the department’s knowledge management initiatives.
• Uses the IT Service Management tool to accurately document all incoming interactions and resolutions.
• Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
Title : Service Desk Specialist
Duration : 6+ month Contract
• Responds to incoming interactions initiated via phone, email, self-service, or chat.
Service Desk Specialist Jobs
By Sky Solutions At United States
• Contributes to the department’s knowledge management initiatives.
• Uses the IT Service Management tool to accurately document all incoming interactions and resolutions.
• 3+ years of remote IT support experience in a 1000+ decentralized user environment.
• Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
• Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products.
• HDI Support Center Analyst or equivalent certification.
Service Desk Specialist I
By STERIS At Mentor, OH, United States
Provides support for facility, remote facility and home based users.
Creates and maintains standard operating procedures and knowledge base articles.
At least one year of experience in an IT technical support position.
Experience in a support call center.
Soft skill proficiency – SKILLED
Telephone etiquette with professional verbal and written communication skills
Help Desk Service Specialist
By Laksan Technologies At Boise, ID, United States

1 - CYBER LIABILITY INSURANCE IS REQUIRED: To place any candidates in any ITS positions moving forward, vendors WILL BE REQUIRED to hold Cyber Liability insurance on top of what is currently required ...

Service Desk Specialist (Mycolorado) - Remote From Anywhere In Colorado.
By State of Colorado At Colorado, United States
Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
Employ Incident Management procedures to enter tickets into the required tracking system.
Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
One year of professional experience in an occupational field related to the work assigned to the position including mobile application support.
Agile and scrum methodology experience.
Some Of Your Important Responsibilities Will Include
Service Desk Support Specialist
By Silver Cross Hospital At , , Il

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we ...

Service Desk Specialist (Level I & Ii)
By XPERTECHS At , Columbia, Md
At least 2 years recent Service Desk experience to the small or mid-sized business market
Excellent written and verbal communication skills are essential
Effective organizational, multi-tasking, and prioritization skills
Associate’s Degree (with a Bachelor’s degree preferred)
Strong aptitude in OS repairs, malware and virus removal, hardware, software, upgrades and troubleshooting
Demonstrate a willingness to meet or exceed needs of clients by pursuing improved causes of action
Service Desk Specialist Jobs
By Blue Cross and Blue Shield of Kansas At Topeka, KS, United States
High school graduate or equivalent is required. Technical classes or certifications preferred.
Must have excellent verbal and written communication, problem solving, telephone courtesy, and human relations skills.
Have a working knowledge of IT infrastructure.
Must successfully earn the Support Analyst or Desktop Technician certification through the Help Desk Institute within 12 months.
Excellent organizational skills and the ability to work independently is required.
Experience in a team based working environment is required.
It Service Desk Specialist - Rochester, Ny
By CPL Team At , Rochester, Ny Up to $500,000 a year
Foster communication between the user community and IT management to help meet CPL's strategic goals.
Previous experience supporting large enterprise (18 offices/500 employees) preferred.
You have exceptional interpersonal and customer service skills, communicating effectively both verbally and via written correspondence.
You’re inherently analytical, with strong creative problem-solving and organizational capabilities.
You can understand and carry out complex technical instructions as directed by more experienced IT team members.
Experience with A&E applications is a major plus.
Service Desk Specialist Grade 13
By Fulton County, GA At , , Ga $36,733 - $55,099 a year
Specific Knowledge, Skills, or Abilities:
Specific License or Certification Required:
Equipment, Machinery, Tools, and Materials Utilization:
I.t. Service Desk Specialist
By San Antonio Regional Hospital At , Upland, 91786, Ca $22.83 - $34.25 an hour

Overview: JOB SUMMARY Focus of this position is on managing the service issues reported to the Information Technology (IT) Department. Responsible for all aspects of IT Customer Support using ...

Systems Service Desk Specialist
By INFOLOB Global, Inc. At Fort Washington, PA, United States
Our client is looking for a Systems Service Desk Specialist with the following skills and responsibilities.
Customer Service skills are a must.
Position: Systems Service Desk Specialist
Rate: $ Open/Hour on W2
Will be answering calls and IM chats for IT support for Client’s Employees.
Able to work independently or know when to reach out for assistance.

Are you looking for an exciting opportunity to join a dynamic team of Service Desk Specialists? We are looking for a motivated individual to join our team and provide exceptional customer service to our clients. As a Service Desk Specialist, you will be responsible for providing technical support and troubleshooting for our customers. If you have a passion for technology and customer service, this is the perfect job for you!

A Service Desk Specialist is responsible for providing technical support to customers and resolving their technical issues. They are the first point of contact for customers and must be able to troubleshoot and resolve technical issues quickly and efficiently.

What is Service Desk Specialist Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines

What is Service Desk Specialist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Microsoft Certified Professional (MCP) certification or equivalent experience

What is Service Desk Specialist Knowledge?

• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices

What is Service Desk Specialist Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role
• Previous experience in a help desk role

What is Service Desk Specialist Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot and