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Remote Service Desk Analyst Jobs

Service Desk Technician - (Remote)
By Netsmart At United States
Manage incidents and requests; communicate with clients to ensure that work is completed to their satisfaction.
Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.
At least 1 year of IT support experience in a professional services environment including use of a ticketing system
Thorough knowledge and troubleshooting of PC hardware and peripherals
Organizational skills to balance and prioritize work
Ability and willingness to quickly learn new skills
Service Desk Analyst I
By Teachers College Columbia University At , New York $29.89 - $31.32 an hour

Posting Summary: Supports faculty and staff desktop computer users with a strong commitment to high-quality customer service and solid work ethic. The analyst responds to customer inquiries ...

Asd Helpdesk/ Service Desk Supervisor- Remote
By TTEC At , Englewood $46 an hour
Financial and income protection benefits
ASD Helpdesk/ Service desk Supervisor- Remote
Desktop Support Technician - Remote
Visit www. hellottecbenefits. com for more information.
Paid time off (PTO) and wellness time off
Tuition reimbursement and access to thousands of free online courses
Service Desk Analyst Jobs
By Loma Linda University Health At , Loma Linda

Shared Services: Information Systems, Service Desk (Full-Time, Day Shift) -

Service Desk Qa Analyst
By Quick Med Claims LLC At , Remote
Certification in IT support or customer service, such as ISTQB, CompTIA A+ or HDI Support Center Analyst.Knowledge, Skills, Abilities
Experience using SaaS Helpdesk software such as Freshdesk, Zendesk, Salesforce, Jira Service Management
Experience using Jira Service Management for managing support requests and tracking customer interactions.
Ability to work collaboratively with remote teams, demonstrating adaptability and strong interpersonal skills.
Experience with remote support tools, such as screen-sharing or remote desktop software.
Minimum of 2 years of experience in software support, troubleshooting, customer service, or a related field
Service Desk Dispatcher - Remote | Wfh
By Get It Recruit - Transportation At New York, NY, United States

Are you ready to embark on an exciting journey with a passionate team that's all about making technology work seamlessly for businesses? We're on the lookout for a talented Service Desk Dispatcher to ...

Service Desk Analyst - Mid **Hybrid**
By CACI At , National Harbor, 20745
Experience with patch management software (e.g., SCCM)
Experience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle
Advanced experience with Active Directory management & administration including Unlocking accounts/PW Resets, OU’s and Group Policy.
Knowledgeable of Problem Management best practice and processes
We offer competitive benefits and learning and development opportunities.
Leverage remote control technology (such as BOMGAR) while troubleshooting desktop and laptop problems
Service Desk Coordinator Remote
By Health Care District of Palm Beach County At , West Palm Beach, 33401
One (1) to three (3) years progressively responsible experience in supporting and troubleshooting applications as well as end user needs required.
Determines problems that can be resolved immediately and personally or directs problems to the appropriate entities for resolution.
Coordinates with those to whom the problem has escalated to ensure expedience in addressing and resolving the problem.
Ensures daily distribution of summary reports to department staff that outlines problems currently unresolved.
Assists with software license agreements and monitors their distribution.
Monitors computer room environment to ensure servers are kept functional and reports all problems to supervisor.
Senior Service Desk Analyst
By W2O Group At , New York $70,000 - $83,000 a year
Manage and maintain IT Asset Management.
Facilitate communication between staff, management, and other technology resources within the organization.
Completed an IT certifications or equivalent or proven track record and experience.
Manage and maintain Information Technology Infrastructure.
Maintain knowledge of current technology, equipment, services, and standards for IT.
Remote and onsite support of technologies and computer systems.
Service Desk Analyst Ii
By Duke University At , Durham, 27710
Excellent time-management and organizational skills
Experience in customer service and incident management tools (ServiceNow experience preferred)
Work with the Help Desk management to ensure smooth communication and escalation flow during major outages.
Exceptional customer service skills, including verbal and written communication skills
Expert knowledge of Windows and Macintosh operating systems, as well as strong familiarity with Linux/UNIX
Demonstrated analytical skills, including computer troubleshooting techniques
Service Desk Analyst Jobs
By AustralianSuper At , New York $38 an hour
Previous experience in Helpdesk IT, ITIL Foundation, with excellent customer service and engagement skills
Relevant experience and/or qualifications in technology
Consult with managers, teams, and third parties to maximise good outcomes.
Experience building equipment for internal use, i.e., laptops, phones, updating access for staff etc.
Excellent Microsoft and Windows experience
We make a difference, delivering outcomes for our millions of members.
State Of Ohio (Das) - Service Desk 1 - 100% Remote
By RICEFW Technologies Inc At Columbus, OH, United States

Service Desk 1/ SD1 AM:Shalaka Work from home Years of Relevant ExperienceMinimum 1 year of experience required in help desk or call center technical Support. 3+ years of call Center experience ...

Student Assistant - Enterprise Service Desk (Remote)
By University Enterprises, Inc. At , Sacramento, 95819 $15.68 an hour
Excellent interpersonal skills to interact with all levels of stakeholders.
Basic computer operating system troubleshooting skills (Windows 7 and 10).
Utilizing remote access tools to provide support.
Ability to work independently or as part of team.
Organized and detail-oriented with a proven reliable work ethic.
Troubleshooting desktop and mobile applications based on user request.
Cerner Service Desk Agents Remote
By Stoltenberg Consulting At , Remote
Answer and manage calls from end users
Prior experience supporting a hospital, health system or health center is required
2 years' experience in Cerner end-user support role, service desk or experience using Cerner in a clinical setting for 5+ years
Prior experience working tickets and day-to-day help desk functions preferred
Must have strong customer service skills and the ability to troubleshoot and solve problems
Requires excellent written and oral communication skills
It Service Desk Analyst I (Remote Capabilities)
By SouthState Bank, National Association At , North Charleston, Sc
Certifications/Specific Knowledge : Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.
Alert management to emerging trends in Incidents.
Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.
Access knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
Reinforce SLAs to manage end-user expectations.
Strong customer service skills and mindset.
Workspace (Service Desk) Analyst
By Revel IT At Columbus, Ohio Metropolitan Area, United States
Two years of enterprise IT support experience, or a passion for technology as shown by a combination of certifications or schooling.
Pay:$40-35/hr depending on benefits and PTO
You will cover our phone queue during your shift while working on side projects or other tasks between calls.
As our processes mature, you will also respond to chat requests from end-users and do some deskside support.
Our organization is expanding internationally and moving many applications to AWS and Azure, while still supporting over 200 local applications installed.
This isn’t a typical first tier line of work.
Azure Service Desk Analyst
By DMI (Digital Management, LLC) At Virginia, United States
Experience supporting Windows 10 and Azure, Office 365, and Mobile Device Management
Possess strong customer service and communications skills
Strong customer service and strong communication skills (both written and verbal)
Excellent interpersonal skills, especially ability to listen and understand what is being described
Working knowledge of ServiceNow ticket system; creating, updating and closing tickets
Experience with computer terms and customer service operations
Service Desk Specialist - Remote
By DigitalHands At , Tampa, 33607, Fl
• Excellent organizational and time-management skills. and the ability to multi-task and prioritize.
KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:
• Ability to work both independently and collaboratively with peers, across teams, and with management.
Minimum of 1-3 years of experience in an Information Technology / help desk role:
• Knowledge of IT Security concepts.
• Experience with Active Directory, as well as troubleshooting: server, switches, and connectivity.
Service Desk Analyst Jobs
By Simpson Thacher & Bartlett LLP At New York, NY, United States
Make suggestions for departmental technical procedures and troubleshooting knowledgebase
Understand all methods of accessing the Firm’s systems remotely; effectively troubleshoot user remote access problems, e.g. Citrix, VPN
2 to 4 years of relevant experience required
Basic math skills: addition, subtraction, multiplication, division
Strong attention to detail, analytical and problem solving skills
Diagnose individual and Firm-wide problems accurately, distinguishing between software, hardware and/or network issues
Service Desk Analyst (100% Remote/No C2C)
By Amerit Consulting At El Dorado Hills, CA, United States
Education Requirements: Requires a bachelor's degree or equivalent experience.
Provides ticket status updates and metric reports to management.
Provide subject matter expertise, thought leadership, guidance, best practice and support across security and governance risk management functions.
Provides case status updates and metric reports to management.
Develops, documents, implements and audits standard operating procedures and customer service guidelines relating to remote IT support.
Assist with knowledge article creation.

Are you looking for a challenging and rewarding career in IT? We are looking for a Remote Service Desk Analyst to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice, and ensuring customer satisfaction. If you have excellent communication skills, a passion for technology, and a desire to help others, this could be the perfect job for you!

Overview A Remote Service Desk Analyst is responsible for providing technical support to customers via phone, email, or chat. They troubleshoot customer issues, answer customer questions, and provide technical advice. They may also be responsible for providing remote access to customer systems and networks. Detailed Job Description The Remote Service Desk Analyst is responsible for providing technical support to customers via phone, email, or chat. They must be able to troubleshoot customer issues, answer customer questions, and provide technical advice. They must be able to provide remote access to customer systems and networks. They must be able to diagnose and resolve technical issues, as well as provide technical support and guidance to customers. They must be able to document customer interactions and provide customer feedback. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Knowledge of networking and remote access
• Ability to work independently
• Ability to work in a team environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a technical support role
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of networking and remote access
• Ability to troubleshoot technical issues
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of networking and remote access
• Knowledge of operating systems
• Knowledge of troubleshooting techniques
Job Experience
• At least two years of experience in a technical support role
• Experience in customer service
• Experience in providing remote access to customer systems and networks
Job Responsibilities
• Provide technical support to customers via phone, email, or chat
• Troubleshoot customer issues, answer customer questions, and provide technical advice
• Provide remote access to customer systems and networks
• Diagnose and resolve technical issues
• Document customer interactions and provide customer feedback
• Monitor customer systems and networks
• Maintain customer databases and records