Customer Support Specialist & Health Enthusiast (Fully Remote- Work From Home)

Our Remote Health Team is looking for a full-time, experienced Customer Support Specialist with a passion for Health and Wellness. Must be able to work consistent Saturdays on a PST workday schedule.

Our Remote Health Consultants (RHC’s) are at the forefront of client interactions and key to our customer experience strategy. This role will provide client assistance via phone, chat, and email. You will help clients make adjustments to their accounts, answer general questions, as well as de-escalate and triage challenging situations. Beyond working in Hubspot Service (our CX platform), our RHC team hosts insightful, non-judgmental group consultations to our clients via webinar, educating them about their bodies and health through their DEXA scan results, and motivating them to succeed.

We are looking for a seasoned, well-rounded CX professional who is obsessed with delivering an exceptional customer experience, has a strong familiarity with CX processes, and a passion for health and wellness.

What Will You Do?

• $18.03 per hour base pay.
• Answer client questions about nutrition, health, fitness, and the DEXA technology.
• Handle daily phone, chat, and email customer service requests originating from customers and teammates.
• Assist event and support teams with outbound customer communications regarding service logistics, as well as internal triaging of issues.
• Provide a comprehensive review of results from BodySpec’s body composition analysis system to clients via webinar; leveraging our presentation templates.

Notes:

• This is a 5-day a week fully remote position.
• Must be able to work Saturdays on a consistent basis.
• Previous Customer Service experience required.
• Must be able to work Pacific Time hours, up to 7pm PST on some days.
• Previous professional experience in; or strong passion for health and wellness is required.

Compensation:

Starting rate of $18.03 - $20.91 per hour

• Stock option grants based on performance.
• We expect both base and bonus compensation to grow as the company grows.
• The rate of $18.03 per hour is the effective rate if we don’t hit our monthly team goals. The rate of $20.91 per hour is the effective rate if we do hit our monthly team goals. All goals are designed to be challenging but doable. We hit the majority of goals each year.

Benefits:

• Paid time off
• Regular virtual and in-person social events allowance
• Sick leave
• Health, dental, and vision insurance
• 401k
• Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support
• Employee assistance program

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