Service Contract Inside Sales Specialist

The Service Contract Inside Sales Specialist (SCSS) sells product and software service to expand the client base of Gilbarco’s service support solutions. This role requires heavy phone soliciting and tenacious follow up. A successful candidate will have excellent organization and customer service skills, with an exceptional attention to detail. This role is responsible for the enrollment of service customers. This position is an individual contributor role within the Service organization.

What You Will Do (Job Responsibilities)

Onboarding (85%):

• Facilitates new customer service enrollment. Work cross-functionally to ensure a positive onboarding experience.

• Leverages creative approaches with potential customers to ensure they recognize and understand the value-add of service products.

• Provides quotes for service contracts and calculating fees for reinstatement of services.

• Utilizes multiple service platforms for customer onboarding; including cloud based, Oracle, Adobe Sign, and internal service software.

• Understands the different customer account structures and legal documentation required to establish new accounts. Validates all required customer documentation and performs data entry.

• Manages, tracks, and escalates key milestones and deliverables to ensure customer expectations are met.

• Act on logistical changes and customer support needs in real time.

• Key stakeholder and contributor to Onboarding Data Integrity and Quality.

• Work on ad-hoc projects as needed and as assigned by his/her supervisor.

• Data Gathering and Reporting (15%):

• Log requests for contracts through contract execution.

• Daily Management Reporting for Service Enrollment delivery and revenue impact.

The base compensation range for this position is $17.30 to $23.55 per hour Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days per year, 12 paid holidays per year.

The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

• Bachelor’s degree (preferred) or equivalent experience

• Candidate should have prior hands-on knowledge of client onboarding.

• Comfortable working in a fast-paced SaaS environment and having the ability to handle multiple onboarding accounts simultaneously.

• Strong sense of customer service and engagement

• High level of professionalism and the ability to maintain an enthusiastic, service-oriented attitude under pressure.

• Ability to successfully influence many different groups and individuals to deliver high quality and timely results.

• Experience developing process improvement, leveraging both best practices (internal and external) critical thinking, as well as identifying areas for improvement.

• Demonstrated ability to build and interpret reports and graph/statistics desired.

• Excellent analytical skills along with strong working experience with Microsoft applications, with a particular strength in Access and Excel.

WHO WE ARE

The world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com.

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.

"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."