Senior Retail Manager East Coast – Travel Retail

L’OCCITANE is an Equal Opportunities Employer and is committed to ensuring that factors relating to its employees’ ability to perform workplace responsibilities, and to develop in their employment, are the only ones considered in the decisions about their career with L’OCCITANE. Building a more diverse and inclusive organizational culture is one of the ways we cultivate change. This involves building an inclusive workplace that makes our people feel safe from any sort of discrimination or harassment respected and valued for who they are as individuals. We recruit competent and positive minded people who share our core values entrepreneurship, team spirit, leading by example and authenticity and our commitment to sustainability.

JOB SUMMARY:

The Senior Retail Manager will be in charge of the sell-out performance of L’Occitane group in the Eastern part of North America including Canada and USA and Caribbean (DFS, Dufry, 3Sixty, AerRianta, ….) with key responsibilities to accelerate sell-out development, gain market share, manage, coach and motivate BCs team and deliver Retail Excellence in all key doors.

JOB RESPONSIBILITIES:

• Closely work with marketing team to adapt if needed merchandising guidelines to ensure sales development in stores
• Constantly seek for new business opportunities in TR and/or via Omni channel approach to develop L’Occitane global sales
• Foster relationship with local markets Training teams and organize regional training initiatives that could benefit our TR BC community
• Initiate & implement Omni channel projects in key areas that will benefit the top POS
• Manage sales performance by store to reach the target.
• Deliver & implement the training plan on the assigned perimeter (BCs & other TR stakeholders)
• Responsible of the BC investment to be in line with budget P&L
• Recruit, develop, motivate and coach BCs in order to create highly performing & passionate BCs community
• Ensure BCs motivation through training & coaching support, new protocols and sales techniques adaptation to new customer profile
• Management, Supervision / Learning and Development
• Together with store managers, control and optimize BCs schedules to maximize investment efficiency
• Manage & control dedicated investment envelop in line with P&L guidelines
• Enhance L’Occitane Group Brand Image through visual, merchandising, BCs grooming and POS activities
• Proactively plan promotional calendar for each door
• Retail Excellence
• Sell-Out and Op
• Define, implement & follow up quarterly action plan to develop brand sales above the market trends
• Be fully responsible for Merchandising Execution planograms per door according to the agreed assortments
• Prepare monthly sales reports & analysis with action plan
• Constantly seek for new business opportunities (extra space or visibility, visuals, promotion events etc.)
• Prepare and implement the animations in cooperation with the Account Executive and the Operational Marketing team.

KEY PERFORMANCE INDICATORS:

• Investment management
• POS Retail excellence check
• Number & quality of Trainings & coaching
• Ranking & Market share
• Sell-out results vs targets vs market trends
• BC performances & profitability

REQUIREMENTS:

EDUCATION:

• Master’s degree in business administration or similar

EXPERIENCE:

• 5 years minimum in TR, Wholesale or Retail
• Beauty industry experience preferrable

SKILLS:

• Great sense of entrepreneurship and negotiation skills
• Client-centricity
• A result-driven achiever with ambition, motivation
• Communication and diplomatic skills
• Training, coaching, retail management experience is a plus
• Exemplarity and positive attitude in the everyday business life
• Good knowledge of Microsoft Office (Excel and PowerPoint)
• Fluent in English (oral and written)

PHYSICAL & TRAVEL REQUIREMENTS:

• Up to 50% work related travel
• Ability to work in office following hybrid schedule