Senior Product Manager - Purchase Experience

Who We Are
We’re a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.
Location: New York
About the Team: Service Monetization Product Management - Purchase Experience
It's an outstanding time to be joining Crunchyroll’s Product Team as we continue to widen our global reach as the largest anime streaming provider! The Product Team is a cornerstone of the culture and the app experience that millions of customers enjoy daily. Our mission is to provide an innovative amine streaming experience to our millions of subscribers and fans. We appreciate the value of understanding our users and anticipating their needs.
We are looking for a Product Manager with a solid understanding of engineering concepts who can balance that with a passion for understanding people. This role, dedicated to our Service Monetization team will help guide product decisions, on short and long-term strategy, and will bring strategic focus and discernment to the team. You are passionate about helping our fans discover our membership service, make buying decisions, and convert those buying decisions to paid subscriptions. You will gather and analyze business requirements, with an eye towards media & entertainment industry trends, and translate that knowledge into solutions that deliver an easy and delightful purchase experience. The ideal candidate has some technical background and has previous experience in ecommerce, checkout, payments, international transactions, and subscription billing platforms.
A Day in the Life of a Crunchyroll Product Manager:

• You will be taking on end-to-end ownership and successfully delivering results for Crunchyroll’s technology platform.
• As a low ego product management leader, you value the importance of developing strong and positive relationships with colleagues, and other departments.
• This role is inherently cross-functional; you will work closely with engineering, project management, content operations, finance, legal, business development, content acquisition, and executive teams to bring products to market, develop and grow business opportunities & partnerships.

Key Responsibilities:

• Write stories and acceptance criteria that bring your product strategy to life, collaborating with: Engineering, Program, Licensing, Acquisitions, Legal, Finance, and Analytics.
• Develop and implement product strategies consistent with key organizational goals and outcomes driving the Checkout and International Payment Expansion roadmaps.
• Groom platform product backlog as needed in addressing delivery impediments or product quality issues.
• Participate in Scrum meetings and product sprints
• Directly address partner concerns to quickly resolve satisfaction issues.
• Define hypotheses for new features and set clearly defined goals and metrics.
• Actively groom the product backlog in partnership with the delivery teams
• Act as the main point of contact for product questions, issues, and feedback.
• Partner with collaborators and customers across the organization to inform features, and prioritization
• Author detailed product briefs explaining the why and the what for a given initiative.
• Serve as the cornerstone for product management roadmaps
• Deliver streamlined product requirements - that are easily understood by technical and non-technical audiences.
• Conduct regular ideation and specification sessions to ensure alignment of key constituents across departments, business lines, and partner organizations.
• Work with cross-functional teams to identify business problems, and construct high-level product epics, features and user stories features.
• Collaborate with product managers, program managers, engineers, designers and other horizontal business partners during all stages of product creation including design and development

About You:

• Incredible attention to detail: You easily recognize aesthetic and functional details and can make pragmatic decisions about what details are actually important.
• Eager and willing to learn
• Proven ability to drive end-to-end delivery of data and intelligence solutions, including a wide variety of mechanisms, e.g. dashboards, APIs, real-time alerts, etc.
• Experience: You have 5+ years of a demonstrated ability in shipping products and features for a consumer technology company. Specific experience with ecommerce, checkout, strategic growth in subscription and/or streaming service products desired
• Experience with tools like JIRA, Confluence, MS Excel, and Google Suite, a plus
• Experience with both agile methodologies
• Ability to demonstrate a calm and cool demeanor when managing multiple initiatives
• Proactive, self-starter with excellent management skills and ability to manage multiple tasks effectively
• Previous experience as an engineer is helpful but not required
• Balance of technical knowledge and business insight
• Excellent product judgment: You have excellent problem-solving skills and the ability to make sound judgments based on tradeoffs of different solutions, complex problems, various partners, and many constraints. You have an in-depth understanding of what makes a user experience good or bad, and strong intuition for what the customer wants to do.
• High degree of organization, individual initiative, and personal accountability
• Good communication skills with the ability to engage and influence partners and collaborators to drive collaboration and alignment
• Familiarity with system implementations and testing a plus
• Bachelor’s degree
• Customer-centric and user journey focused

Benefits and Perks:

• Health care and dependent care FSA
• Medical, dental, vision, STD, LTD, and life insurance
• Support program for new parents
• Fun, passionate and skilled co-workers
• 401(k) plan with employer match
• Competitive salary

Questions about Crunchyroll's hiring process? Please check out our FAQ
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About Crunchyroll
Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love. In addition to free ad-supported and subscription premium content, Crunchyroll serves the anime community across events, theatrical, games, consumer products, collectibles and manga publishing.
Anime fans have access to one of the largest collections of licensed anime through Crunchyroll and translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast.
The Crunchyroll app is available on over 15 platforms, including all gaming consoles.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan’s Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Our Company Values
You’ll see these in action if we’re lucky enough to have you:

• Service - We serve our community with humility, enabling joy and belonging for others.
• Curiosity - We are curious, which is the gateway to empathy, inclusion, and understanding.
• Courage - When we overcome fear, we enable our best selves.
• Kaizen - We have a growth mindset committed to constant forward progress.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#LifeAtCrunchyroll
The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.
Pay Transparency - New York, NY
$140,000—$175,000 USD