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Company | Capital One |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Banking,Financial Services,Investment Banking |
Expires | 2023-07-18 |
Posted at | 11 months ago |
Locations: NY - New York, United States of America, New York, New York
- Proactively offers recommendation and solutions by championing prioritization of design centered product enhancements grounded in research and analysis
- Connecting with design community peers in service of learning, sharing, and teaching
- Supporting design-led workshops to engage and build alignment across different partners and teams
- Embracing and advocating for an experience mindset - this is as important to the work as the results
- Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
- Working with partners and teams across various geographies
- Advocating for the customer through human centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testing
- Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
- Working with researchers to understand customer needs and define opportunities through usability and empathy studies
- Participate in end-to-end product design by:
- Framing problems, determining insights, and defining visual designs to serve customer needs
- Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
- Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
- Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
- Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
- Supporting effective storytelling and presentation of visual concepts to various stakeholders
- At least 3 years of experience within Service/UX and UI design leading projects from scoping to production delivery
- Familiarity with design and prototyping tools, such as: Adobe Products, Figma. CAD tools a plus
- Familiarity with working and occasionally contributing to an established design system
- Familiarity with physical prototyping and spatial design
- Excel working with Product and Tech partners, including sharing design thinking methodology and design work
- Experience planning, executing, synthesizing, and presenting research with actionable next steps and recommendations
- Experience working within a large Enterprise environment and collaborating with a cross-functional team
- Comfortable presenting work to large audiences and stakeholders
- Designing for cross-channel and platform experiences
- Experience designing in multiple channels, including: iOS, Android, Web
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