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Senior Events Management Associate

Company

JPMorgan Chase & Co
Address , New York, 10179
Employment type FULL_TIME
Salary $77,900 - $115,000 a year
Expires 2023-10-17
Posted at 8 months ago
Job Description
JOB DESCRIPTION


As Senior Events Management Associate, you will be responsible for managing internal meetings; acting as the single point of contact for the client, engaging event partners as needed and supervising staff to exceed client expectations. The ideal candidate will have excellent problem solving and decision-making skills, work well under pressure and be highly organized. This is an onsite five day a week front desk position.

  • Assist with staff coverage and day to day projects
  • Lead meeting planner at JPMC headquarter location, coordinating high profile meetings and events within designated center
  • Gather and analyze metrics monitoring business trends
  • Determine training and development points for team
  • Drive innovation and present ideas to enhance products/services
  • Manage front desk providing exclusive and memorable service to clientele attending meetings.
  • Ensure maximum utilization of space to achieve yearly utilization goals
  • Spot check planning details for all conference meetings, providing feedback and direction
  • Manage mid-year and annual performance review of staff
  • Work with internal partners in catering, audio visual and facilities to meet the clients’ expectations
  • Ensure implementation of job aids, ensuring standards are followed to maintain high level of customer service
  • Provide overall direction, coordination and ongoing evaluation of operations, delegate various meeting and events to team according to skill level
  • Execute pre-conference and post conference meetings, when applicable
  • Interact with various levels of senior management and LOB representatives to deliver outstanding service and a first-class experience


Qualifications

  • Effectively manage guest experience and expectations through a high level of tact and diplomacy
  • Flexibility to deal with a fast-paced, diverse environment
  • MS Office skills, knowledge of EMS booking system (a plus)
  • Working knowledge of audio-visual systems
  • Must be willing to work flexible shifts covering conference center hours and locations
  • Five plus years’ experience in 5-star hotels, Event Planning and Food & Beverage with high touch customer service
  • Highly organized with the ability to multi-task and apply judgment to priority

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.