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Company | Hilton |
Address | Washington, DC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-07-05 |
Posted at | 11 months ago |
Come Join our exciting TEAM! We are hiring!
- Direct and assist with customer services via site visits, board meetings, menu tastings, and planning meetings for definite and potential groups.
- Manage customer relationships in a proactive manner relative to pricing, payment structure, room block, food and beverage requirements, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process.
- Analyze and plan for customers’ service and product needs relative to the financial and operational needs requirements of the property.
- Direct guestroom, meeting, and event logistics to respective departments and team members.
- Prepare reports, correspondence, and analysis relative to Event activity such as call reports, forecasts, menu proposals, customer correspondence, banquet event orders, resumes, post event reports, and internal memos or communications.
- Participates in development and measurement of personal and team goals and action plans.
- Supports the Departmental Leaders with daily operations such as customer conflict resolution, interaction with Sales Team, generation of reports, monthly forecast, and menu meetings.
- Authorize appropriate resolution of customers’ concerns while maintaining profitability.
- Participate in internal and external training and industry events, Customer Focused Events, Front Line Leadership, CPR, etc.
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Now - We operate with a sense of urgency and discipline
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Leadership - We're leaders in our industry and in our communities.
- Integrity - We do the right thing, all the time.
- Quality
- Customer Focus
- Dependability
- Adaptability
- Productivity
- Career growth and development
- Recognition and awards programs
- Best-in-Class Paid Time Off (PTO) and start accruing DAY ONE
- Go Hilton travel discount program with 100 nights of discounted travel
- Comprehensive Health Insurance coverage for you and your family
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