Senior Billing Analyst – Washington Dc

Company Overview:

Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and point-to-point transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 219 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off ( PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401 ( k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.

Responsibilities:

• Bill run processing support and analysis for US, CA, and MX
• Handle customer billing inquiries by telephone, e-mail, and hard copy
• Monthly revenue reports ( run/analyze)
• Terminations processing support
• Ticket assignment / follow-up / reporting

Education and Experience Requirements:

• Proven track record in successfully resolving customer issues
• Bachelor’s degree
• Very detail oriented
• Proven track record in coordinating issues across multiple internal organizations
• Experience with Great Plains and ticketing systems a plus
• Strong Microsoft Excel skills
• Excellent verbal and written communication skills
• Minimum of 5 years of billing operations/processing experience; Telecom experience a plus

Organizational Structure:

• Reports to Billing Operations Manager

COVID-19 Policy:

Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated ( including booster shots when eligible) against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.

By submitting an application or resume for this position, I understand that is an in-office position and agree to abide Cogent’s mandatory vaccination policy.

To apply for the position, please submit your resume and cover letter to [email protected].

Cogent Communications is an Equal Opportunity Employer.