Front Desk Manager Jobs

Job Title: Front Desk Manager

Job Status: Year Round Full Time

Compensation and Benefits:

• Compensation: Proposed hiring rate of $2,384.62 to $2,563.46+ biweekly amount, actual pay will be adjusted based on experience.
• Benefits: This position is eligible to enroll in company subsidized medical, dental, vision, flexible spending, HSA, life/disability options; season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary:

As a true Team Player working collaboratively with Lodging Leadership this position will be responsible for all aspects of Copper's Front Desk. These include financial accountability, hiring, development and performance evaluations of management staff, including the creation or adherence of operational and lodging best practices, team building, etc. As a member of the Lodging Leadership team, he/she will be happy to jump on line in any facility as they would towards any other job responsibility. The Front Desk Manager keeps a broad eye not only of the greater lodging division but how we fit into Copper overall.

Essential Duties and Responsibilities:

Along with their direct reports, the creation and review of annual business plans, budgets, capital maintenance and expansion opportunities, monthly financial review and variance reports. Ensuring adherence to budgets, COS, labor and expenses within the department. Oversight of all human resource practices. Ensures recruiting strategies are maintained. Hiring, development and coaching of staff. Responsible for employee action plans, goals and objectives. Works with Director of Lodging on new initiatives to promote Copper Lodging. In conjunction with the lodging leadership team, attends and help to plan for various meetings or functions, including weekly operational, QPM, staff events, copper management meetings, trainings, etc. Facilitation of regular team meetings and one on one's with direct reports. Works to supplement new hire training to ensure that all staff are trained in all lodging best practices. Ensures compliance with corporate directives including sponsorship guidelines, operational reviews etc. Works to improve and design plans where asked. Works with Director of Lodging to create and execute on sales and marketing strategies. Creates and maintains vendor relationship management and facilitation. As manager of a 24 hour operation, he/she will be willing and able to respond to calls outside of business hours and on days off. A willingness to become "the expert" in all systems the department uses, including but not limited to: Visual One, RTP, Timesaver, Adaptive Insights, and Inntopia.

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest's expectations and create memories for our guests and staff.
• All Leadership team members are expected to participate in the company's Front Line Assist program to assist in operations as needed, as well as to participate in Leadership events such as meetings, required trainings, and participating in employee dinners/events

Supervisory Responsibilities:

Supervises or has oversight over the Front Desk, including Agents, Foremen, Supervisors, Assistant Manager, Bell Staff, Bell Captain and Night Auditors.

Personal Attributes:

• Follows established policies and procedures
• Is supportive of Core Values
• Professional appearance. Adheres to all grooming guidelines
• Is able to work any hours of the day, any days of the week
• Sets the example for others and is above reproach
• Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
• Is flexible with hours and days of work
• Is able to handle and manage confidential information
• Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
• Can handle fast paced, potentially high-pressure environment
• Is honest and has the highest integrity
• Prioritizes and re-prioritizes personal time and work, to have good balance in life