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Offnet Service Delivery Coordinator, Washington Dc
Company | Cogent Communications |
Address | Washington, DC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Telecommunications |
Expires | 2023-07-11 |
Posted at | 11 months ago |
Company:
- Serve as primary point of contact for customers for implementation phase of all Ethernet services ( DIA and Ethernet transport). Provide direct customer communication on welcome materials, order information, IP addresses, timeline coordination, and ultimate test and turn-up assistance.
- Place orders with LECs/CLECs for local access services to connect customers to Cogent – primarily Ethernet local access ( 10mb, 100mb, fractional gig, full gig). Track order milestones and resolve issues as necessary to manage order to completion.
- Complete customer orders upon successful test and acceptance and begin billing. Initiate handoff to post-sale support organization for monitoring and maintenance.
- Coordinate customer and vendor interaction, such as site survey scheduling, customer room-ready preparedness, FOC date/dispatch. Coordinate internal Cogent departments such as engineering to configure ports and capacity planning to resolve capacity issues.
- Excellent written and oral customer communication skills. Ability to adapt and respond to various/unique implementation situations, manage customers expectation, resolve issues that arise, and ensure a positive customer experience in the implementation phase.
- A working knowledge and understanding of principles of Internet networking at Layer 2 and Layer 3, such as IP addressing, BGP routing, VLAN/EVC construction. Actual engineering and equipment programming are not required, but ability to facilitate LEC/CLEC service options as well as support customer questions and turn-up is necessary.
- Expert knowledge of interconnect procedures in carrier neutral datacenters, including LOA/CFA issuance, cable ordering procedures, troubleshooting processes.
- Bilingual in English/Spanish is a plus
- Familiarity with LEC/CLEC ASR ordering processes for ordering fiber-based Ethernet services.
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