Front Desk Manager Hilton Jobs

Must have TIPS certification and meet state law age requirements for tending bar.

Exercise good public and customer relations skills at all times. Take initiative to greet guests in a friendly and warm manner.

Prepare all drink orders as required and to charge for such orders as they are prepared and in the appropriate manner.

Comply with all liquor laws, health regulations, and company policies.

Perform all side duties such as cleaning, garnish preparation, miscellaneous preparation, stocking, etc.

Wash and sanitize all glasses and utensils.

Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.

Collaborate upwards, downwards, and laterally, looking forward and strategically planning the guest experience from beginning to end.

You’ll have experience in coaching, mentoring, and teambuilding.

You’ll have in-depth knowledge of the local neighborhood and city.

Passionate - about hospitality and fostering an environment where associates will thrive.

Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.

Previous retail or related sales industry experience

Disney Aspire – an education program that covers 100% of tuition at network schools

You must be at least 18 years old

Prolonged standing for up to three hours at a time and some heavy lifting may be required

Ability to speak a language other than English

Discounted meals during work shifts

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Supporting Management of Front Desk Team

High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Under supervision, establish, evaluate and perform work on a cleaning and preventive maintenance program for all flooring surfaces of the hotel.

On your own, take initiative to be a hotel ambassador by always greeting hotel guests in a friendly and warm manner.

On your own, stock cleaning cart with appropriate supplies for shift.

On your own, abide by the regulations set forth by material safety data sheets of various cleaning products.

On your own, observe and report the need for repairs to equipment, furniture and building components.

Maintain focus on cleaning projects while coping with various other interruptions.

GED, high school diploma, or an equivalent combination of education and/or work experience

Two years of work experience

Railroad or other relevant industry experience is a plus

Observe, interpret, and relay arm, lantern or radio signals and all other indications affecting movement of a train

Read and understand the book of rules, timetables, bulletins, train orders, waybills, placards, safety instructions, and other written or printed material

Prepare required daily reports and switch lists, either manually or with a computer; fill out forms, including train orders

Provide leadership, training and shift flow management while coaching front desk agents and supervisors.

The Front Desk Manager will carry out all daily shift operations of the Front Office department.

Prior leadership or supervisory experience and any experience with the specific brand hotel or upscale property is a bonus!

Discounts on hotel rooms, dining, and other travel/entertainment experiences

Create proactive hiring plans and assist in hourly interviews.

Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc.

Under supervision, establish, evaluate and perform work on a cleaning and preventive maintenance program for all flooring surfaces of the hotel.

On your own, take initiative to be a hotel ambassador by always greeting hotel guests in a friendly and warm manner.

On your own, stock cleaning cart with appropriate supplies for shift.

On your own, abide by the regulations set forth by material safety data sheets of various cleaning products.

On your own, observe and report the need for repairs to equipment, furniture and building components.

Maintain focus on cleaning projects while coping with various other interruptions.

Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).

Ability to exercise excellent communication, presentation, organization, time management and listening skills.

Ability to successfully interact with all levels of customers and hotel management.

Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.

Ability to use analytical skills for measuring business potential and value to the hotel.

Bachelors degree or relevant work experience.

Perform other duties as requested by management.

Oversee all front office operations in the absence of the Assistant General Manager.

1 to 3 years hospitality related experience, including front desk operations experience.

Front Office Manager – Rooms Division Manager – Assistant General Manager

Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests.

Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

Should possess a working knowledge of revenue management strategies and practices that maximize revenue

Work closely with the hotel’s management team and communicate effectively.

Extensive practical experience would be considered in lieu of educational degrees

Management reserves the right to change and/or add to these duties at any time.

Knowledge, understanding, and adherence to Company Core Values and Mission Statement.

Provide leadership, training and shift flow management while coaching front desk agents and supervisors.

The Front Desk Manager will carry out all daily shift operations of the Front Office department.

Prior leadership or supervisory experience and any experience with the specific brand hotel or upscale property is a bonus!

Discounts on hotel rooms, dining, and other travel/entertainment experiences

Create proactive hiring plans and assist in hourly interviews.

Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc.

Offer MOD support to other unsupervised departments as needed.

Distribute minutes and conduct Manager’s Meeting.

Track record of delivering exceptional guest or client experience.

Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.

Knowledge of Opera and internet software preferred.

Bi-Lingual communications skills a plus.

Labor management: Support the Assistant Director, Operations in building staffing models, improve performance efficiencies, and schedule labor to forecasts.

Innovate: Expand 1440's guest experience offerings that create curiosity, excitement, and enjoyment for all.

Monitor health and safety standards: ensure uncompromising cleanliness and sanitation ethics of areas of responsibilities

Mentor others: An initiative-taking and personal approach to the growth and development of all team members.

Tenants of Leadership: Embrace and live the 1440 tenants of conscious leadership (50% of your job).

Monitor health and safety standards

Check identification of guests to verify age requirements for purchase of alcohol.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Make and serve drinks to guests in a friendly, courteous and timely manner.

Set up a portable bar in the function area

Break down and clean bar thoroughly and return all supplies to their proper area.

Here are just a few of the tasks you’ll be completing on a daily basis:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches.

Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.

Answer guests’ questions about the hotel services and amenities.

Some of your nightly duties include:

Preferred Experience and Special Skills:

Compensation: Proposed hiring rate of $2,384.62 to $2,563.46+ biweekly amount, actual pay will be adjusted based on experience.

Is able to handle and manage confidential information

Is honest and has the highest integrity

Professional appearance. Adheres to all grooming guidelines

Follows established policies and procedures

We offer a highly competitive benefits package:

Possess knowledge of front desk service, hospitality, business and basic accounting principles and practices.

Possess organizational skills that result in accurate, timely and thorough work.

Ability to effectively and efficiently manage daily operations and resolve operational problems.

Possess strong listening, verbal and written communication skills with professionalism, diplomacy and confidentiality.

Ability to appropriately interview, hire, schedule, motivate, train, monitor and address staff performance.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Supporting Management of Front Desk Team

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.