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- Senior Partner Strategy And Operations Manager
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Senior Customer Engagement Strategy And Operations Manager
Company | ServiceNow |
Address | San Diego, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-07-31 |
Posted at | 9 months ago |
Company Description
- Global travel for key events
- Increase wallet share through curating the right portfolio of Customers, Partners and events CTOs engage with, working with regional sales leaders on which customers they should meet with and when
- Optimize the process for the CTO with customers end to end: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, etc.
- Become an indispensable thought partner for CTOs
- Deepen strategic customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners, close the loop when deals close of people the CTO has a relationship with, develop nurturing campaigns, etc
- Help define how slides and visuals will enhance a narrative or customer story
- Develop key metrics and capture and analyze data to continuously improve the impact of CTO customer engagement
- Build a foundation to scale events and speaking opportunities
- Elevating CxO engagement via events, purposeful disruption
- Parachute into complex customer situations as liaison for our CTOs when high visibility opportunities are at risk
- Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the Digital Technology organization
- Contribute to the codification and sharing of best practices
- Partner closely with senior stakeholders and cross-functional teams to develop relevant messaging for each engagement
- Attend customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items.
- Create and execute an events engagement strategy while partnering closely with cross-functional teams. Key accomplishments will include securing desirable external speaking engagements, securing strong ties with Now on Now and Communications teams to ensure an amplification strategy is executed (social, thought leadership content, internal enablement, media, etc), and securing customer-led speaking engagements which highlight ServiceNow.
- Executive presence, excellent verbal and written communication
- 7+ years (or 2+ years post-MBA or equivalent higher degree) work experience across consulting, executive engagements, or sales, preferably in the cloud / enterprise SaaS / software industry
- Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset; ability to take big ideas and make them simple and digestible
- Deep expertise in interacting with a broad spectrum of CxOs with a passion for storytelling, narrative structure, and design
- Proven capability building and leading high-performing teams, either in a direct or indirect/matrixed capacity
- Superb ability to influence and motivate others, drive collaboration, teaming & resolve the conflict between diverse stakeholder groups
- High energy, strong work ethic, disciplined execution skills
- Ability to manage change and ambiguity with an action orientation/drive - must thrive in a dynamic environment with a strong ability to prioritize
- Proficient with Powerpoint, Excel, Tableau, Dynamics, and familiarity with a number of market-leading productivity tools
- Command for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible output/outcomes quickly
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