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Senior Business Systems Analyst
Company | Intercom |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-05-20 |
Posted at | 1 year ago |
Intercom is redefining how businesses support their customers using powerful messaging and automation.
- Proactively liaise between Sales, Sales Operations, Salesforce Admins/Engineers, QA Lead, Biz Systems PMO and Finance members to identify deficiencies, deliver innovative solutions and facilitate UAT
- Through a strong understanding of business requirements, prioritize and drive business systems projects to completion working with stakeholders in various departments
- Analyze complex business processes and systems within Salesforce and identify areas for improvement
- Develop a deep knowledge of various platforms to help document and improve Intercom’s process
- Participate in the development and implementation of Salesforce best practices, policies, and procedures
- Stay up-to-date with the latest Salesforce releases and features, and evaluate their potential impact on the organization
- Communicate project status, issues, and risks to stakeholders
- Independently review requests through effectively eliciting requirements and troubleshoot issues to understand technical deficiencies of the product, define root causes, and implement proactive resolution design
- Develop and maintain documentation related to Salesforce systems and processes
- Bachelor's degree in Computer Science, Information Systems, or related field
- Fascinated by the way things work and love to learn
- Salesforce certifications such as Certified Salesforce Business Analyst, Certified Salesforce Administrator, Certified Salesforce Sales Cloud Consultant and/or Certified Salesforce CPQ Specialist are a plus
- At least 5 years of experience in Salesforce Business Systems Analysis
- Experience with 3rd party integration tools such as Marketo, Outreach, DocuSign, Cognizant, Conga Composer, Intercom and other sales tools / tech stack
- Excellent verbal and written communications skills
- Experience with Agile methodologies
- Strong analytical as well as active listening skills
- Want to work in a fast, high growth startup environment
- In-office bicycle storage
- Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Competitive salary and meaningful equity
- Commuter benefits + 401k plan
- Fun events for Intercomrades, friends, and family!
- Open vacation policy and 10 corporate holidays
- Comprehensive medical, dental, and vision coverage
- Paid Parental Leave Program
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