Salesforce Administrator/Application Systems Manager (Dtla)

Description
SALES FORCE ADMINISTRATOR/APPLICATION SYSTEMS MANAGER POSITION SUMMARY:
Directs and manages the application of Salesforce and other operating management systems throughout URM; responsible for managing support staff, liaising with other departments to ascertain their operational system requirements, and developing solutions that are aligned with URM's strategic plan in an effective and cost-efficient manner.
Sales Force Administrator/Application Systems Manager Core Work Principle
Colossians 3:23 is the foundation of URM's standard for employment, Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people. The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas.
Salesforce Administration
SALES FORCE ADMINISTRATOR/APPLICATION SYSTEMS MANAGER ESSENTIAL FUNCTIONS:

• Implement and manage integrations of applications such as Marketing Cloud, Marketing Cloud Engagement (Pardot), CRM Analytics (Tableau), Plauti (deduping), Click and Pledge, Classy, iWave, OneCause, Docusign, Conga, etc.
• Train Salesforce users, monitoring and proactively improving user adoption.
• Security and data management including security reviews, release updates, health check, optimizer, backup and recovery.
• Create and maintain a platform roadmap and defining priorities.
• Ability to identify organizational objectives and processes that would benefit from Salesforce integrations through the organization, but not limited to Philanthropy, Marketing and Operations.
• Platform configuration changes including workflows rules and development, fields, page layouts, record types, and custom settings.
• Create and maintain reports and dashboards.
• User Administration including the management of organizational wide defaults and permissions as well as role hierarchies.

Application Systems Management

• Support the use and analysis of data throughout URM including but not limited to the development of data warehouses/lakes; data aggregation, and KPI reports/dashboards.
• Oversee all operational application systems including, but not limited to Mission Tracker (client services system), Community Brands/MIP (finance and accounting) ThriftTrac (POS system) HRIS and inventory management.
• Security and data management including security reviews, release updates, health check, optimizer, backup and recovery.
• Develop, implement, and evaluate the application of technology in line with URM's strategic plan.
• Provide support and training of users, monitoring and proactively improving adoption.
• Ensure the maintenance of current projects and technology systems.

General

• Commitment to URM (Union Rescue Mission) mission, vision, and core values.
• Conduct other tasks and projects assigned by Chief Financial Officer (CFO).
• Encourage guests in their faith and growth in Jesus Christ.
• Prepare financial budgets and KPIs reports assessing the overall performance of software applications throughout URM in a cost-effective manner.

Sales Force Administrator/Application Systems Manager Physical Demands
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job.

• Manual dexterity required for reaching, lifting objects, and operating office equipment.
• Ability to lift objects up to 30 lbs. and ability to operate office equipment.

Sales Force Administrator/Application Systems Manager Work Environment
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• Noise levels are considered low to moderate.
• The office is clean, orderly, properly lit, and ventilated.

PM20Requirements
SALES FORCE ADMINISTRATOR/APPLICATION SYSTEMS MANAGER EXPERIENCE, EDUCATION AND LICENSURES:

• Minimum of 3-7 years' experience as a Salesforce Administrator (in a non-profit environment using NPSP is definite plus)
• Minimum of five years' experience overseeing projects.
• Bachelor's degree in information technology, information systems, computer science or related field (graduate degree a plus).
• Understanding of the business impact of different solutions and ability to assess impact and communicate the tradeoffs between business needs, technology requirements, timelines, costs, and risks.
• Experience implementing solutions and management including, but not limited to Salesforce, client services systems (Mission Tracker), ERP systems (Community Brands/MIP), POS Systems (ThriftTrac), HRIS, inventory management in a multi-site environment.
• Proof of continued education, such as software certifications.

Sales Force Administrator/Application Systems Manager Knowledge, Skills, And Abilities

• Excellent written and verbal communication.
• Excellent knowledge of technical management, information analysis and software applications and management systems.
• Sound and up to date understanding of various software applications, system integrations, system migrations, data structure and storage (SQL a plus).
• Strong interpersonal, communication and leadership skills within the department and cross organizationally.
• Great project management skills and experience.
• Expertise in data governance and security.
• Ability to explain highly technical concepts in simple terms.
• Self-sufficient, with proficient problem-solving and critical thinking skills.

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