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It Administrator Jobs

Company

Thistle Health Inc.

Address , San Francisco Bay Area, Ca
Employment type FULL_TIME
Salary $75,000 - $95,000 a year
Expires 2023-06-25
Posted at 1 year ago
Job Description
Who we are:

Founded in 2013, Thistle is a leading tech-enabled food and nutrition company that delivers ready-to-eat meals right to your doorstep. We empower our customers to get and stay healthy while improving the sustainability of our food system. Thistle began as a single pop-up location in San Francisco, going from selling cold-pressed juices to delivering nearly 15 million delicious, healthy, plant-forward meals, organic cold-pressed juices, and snacks.

About the Role:

Reporting to the Director, Engineering, the IT Admin is responsible for being the first point of contact for IT-related issues for Thistle employees and will be the first point of contact for our third-party vendors.

The ideal candidate has a roll-up-your-sleeves approach, has a positive and customer-first attitude, is hands-on, and thrives in a fast-paced, high-volume, evolving environment.

This role is a hybrid role - remote first, but with on-site work expected weekly in either our Vacaville, CA, or Burlington, NJ, production facility. Some travel may be required up to 5% of the time (one to two times per year).

Our technologies:

The bulk of our support requests involves the following: Mac, Windows, and Chromebook laptops, iPads, Google Workspace, Slack, Zoom, and Dropbox. While we have some Windows laptops, we are moving away from them as possible and are not an Active Directory shop. We also use VPNs in specific cases, but maintaining an intranet across all facilities is not an expected responsibility.

What you'll do:

  • Help increase Thistle’s IT documentation and training to help improve processes to better support employees with solving any IT-related issues
  • Assist employees with technical issues; be the first point of contact for employees who need help with their computer or trying to achieve their goal with one of our third-party accounts
  • Manage our fleet of laptops and tablets. This includes buying new equipment, setting up new employees, and troubleshooting; repair is generally expected to be outsourced to a third-party vendor
  • Propose new technical solutions. For example, a phone tree that would meet the needs of various stakeholders
  • Assist with on-premise technical duties, including, but not limited to, setting up new printers, debugging wireless issues, and installing security cameras
  • Manage multiple software accounts, including, but not limited to, Slack, Zoom, and Google Workspace; act as the primary resource for onboarding/offboarding accounts, with periodic configuration duties
  • Be the first point of contact for and oversee work contracted out to third-party vendors; build and maintain trusted business relationships

What you'll bring:

  • Strong organizational, time management, and multitasking skills with the ability to prioritize multiple projects, tasks, and responsibilities
  • Strong hands-on experience as an IT Administrator or technician
  • Outstanding coaching and training skills focused on a customer-oriented approach
  • Excellent communication and interpersonal skills
  • Strong problem-solving skills, able to troubleshoot issues you’ve never seen before
  • Ability to be onsite at least once per week and as needed; ability to travel to out-of-state Thistle facilities once or twice per year or as necessary
$75,000 - $95,000 a year
The salary range for this role is $75k - $95k and represents the company's good faith minimum and maximum range at the time of the posting. The actual compensation offered to a candidate will depend on various factors, including, but not limited to, the candidate’s experience, qualifications, and location.
Diversity, equity, and inclusion are essential values at Thistle. We know we do our best and most impactful work when we feel we are represented and belong. We're proud to actively recruit and hire talented people from a wide variety of backgrounds and experiences. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.