Oag - Child Support | It Business Analyst Ii-Iii | 23-0800

GENERAL DESCRIPTION

The Office of the Attorney General is a dynamic organization with over 4,000 employees throughout the State of Texas. Our agency provides exemplary legal representation for every arm of the State, fights human trafficking, helps victims of crime, protects our constituents, and runs the most effective Child Support Enforcement program.

The Office of the Attorney General (OAG) Child Support Division Information Technology Operations team wants you to join our team as an IT Business Analyst. In this role, you will be at the forefront of driving digital transformation across our organization. You will work closely with cross-functional teams to analyze business processes, identify opportunities for automation and optimization, and translate business requirements into technical solutions. You will be a key player in refining our technology strategies and ensuring that our IT systems are aligned with our business objectives.

OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
ESSENTIAL POSITION FUNCTIONS
Generate requirements, gain approval of stakeholders to ensure that they meet business needs, and prioritize needs to execute and develop the solution. Analyze and document current business processes and workflows, identifying opportunities for automation and optimization.
Assist in solution design and implementation for specific proposed business solutions. Participate in the evaluation and selection of new technology tools and vendors.
Collaborate with system administrators, network engineers, developers, and other technical professionals in the deployment of systems and applications to meet business needs. Collaborate with various stakeholders to identify business requirements and translate them into technical solutions.
Identify opportunities for improving business processes through automation and assists in the preparation of proposals to develop new systems.
Develop and maintain project plans, timelines, and status reports. Create all required documentation on services and projects and keep documentation up to date.
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity

MINIMUM QUALIFICATIONS
IT Business Analyst II:
Education: Graduation from high school or equivalent
Education: Bachelor’s degree from an accredited four-year college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: business administration, computer science, management information systems, or a related field
Experience: One year of full-time experience working in business administration, computer science, management information systems, or a related field
Experience working in business analysis or systems analysis
Experience in absorbing complex technical and conceptual information, identifying key issues and details, and presenting understandable alternatives, both orally and in writing, to individuals of varying technical expertise at all levels of the organization
Experience in gathering, analyzing, and documenting business/user requirements, system requirements, procedures, and process design to improve existing systems and processes
Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, coordination of people and resources; and of project management principles and practices.
Knowledge of the principles, practices, and techniques of software development and the full software development life cycle (SDLC)
Skill in facilitating communication and collaboration between business stakeholders and technical teams.
Skill in business analysis methodologies; in analyzing and evaluating complex information technology programs, policies, and issues; and in developing creative and workable solutions to complex problems and issues
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to analyze and interpret technical information including regulations, policies, and automation system documentation/specifications; to communicate such in writing to both technical and business audiences
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%
IT Business Analyst III – All of the above qualifications, PLUS:
Experience: One additional year of full-time experience working in business administration, computer science, management information systems, or a related field.
Experience: One or more years in project or program management for a small to medium-sized organization
PREFERRED QUALIFICATIONS
Experience with applying ITIL principles to develop and release services. Certifications in ITIL are valued but not required.
Experience participating on Agile projects and Scrum teams. Certifications in Agile are valued but not required.

TO APPLY

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf.

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER