Rma Administrator Jobs

Master Meter is a leading manufacturer of Advanced Metering Infrastructure (AMI) and Automatic Meter Reading (AMR) products for the water utility industry. For over 40 years Master Meter has provided water utilities with the products and services required to maximize revenue, optimize operations, and deliver world class customer support.

The RMA (Return Merchandise Authorization) Department manages product warranty returns and services.

Master Meter provides company paid Medical, Short-Term Disability, Long-Term Disability, Life Insurance and Employee Assistance Plan Benefits at no cost to our employees. Dental insurance and supplemental life insurance is also available on a voluntary basis at group rates.

RMA Admin Position Main Job Tasks and Responsibilities:

• Manage customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Interact directly with customers either by telephone or email.
• Respond promptly to customer inquiries.
• Organize workflow to meet deadlines.
• Maintain records of customer interactions, and process customer account and file documents.
• Identify and assess customers’ needs to achieve satisfaction.
• Communicate and coordinate with internal departments.
• Provide accurate, valid and complete information by using the right methods/tools.
• Follow communication procedures, guidelines and policies.
• Follow up on customer interactions.

We are also looking for the following skills and prerequisites:

• Problem analysis and problem-solving
• Knowledge of customer service principles and practices
• Strong phone contact handling skills and active listening
• Knowledge of relevant computer applications (Microsoft Excel, Word, & Outlook)
• Customer orientation and ability to adapt/respond to different personalities types
• Stress tolerance
• Able to work under pressure
• Attention to detail and accuracy
• One year customer service experience
• Be Adaptable and use initiative
• Reliable and good attendance is essential

Job Type: Full-time

Salary: $16.00 - $17.00 per hour

Benefits:

• 401(k) with up to a 7.5% company match
• Paid time off
• Flexible spending account
• Free parking
• Employee Assistance Program
• Company Paid Medical Insurance
• Company Paid Short- and Long-Term Disability Insurance
• Dental insurance
• Company Paid Life Insurance

Schedule:

• Day shift
• Monday to Friday

This is an On-Site Position in Mansfield, TX 76063 (This is not a remote position).

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