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Company | OpenAI |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Research Services |
Expires | 2023-07-30 |
Posted at | 10 months ago |
About The Team
- Oversee all order management and operational billing processes, ensuring the accuracy, completeness, and timeliness of customer billing
- Work closely with the Trust & Safety team to ensure positive user experience on the platform
- Coordinate with the Tax team to ensure that invoicing is compliant with industry and regulatory standards
- Provide recurring insight to OpenAI leadership regarding strategies, programs, practices, and key issues within the Order-to-Cash process
- Partner with cross-functional teams, including GTM, Applied, and Legal, to identify and quantify opportunities to improve the customer experience and the Order-to-Cash process, and to design and implement scalable processes to address those opportunities
- Provide direction, coaching, and leadership for a high-performing billing team
- 6-8+ years of progressive experience in the Enterprise SaaS/B2B industry, specifically within order management, accounts receivable, and billing operations
- Project management skills; leadership in continuous improvement projects within order management, accounts receivable, or billing operations, as demonstrated through measurable positive results
- High proficiency with contracting systems, payment processors, and ERP systems (e.g. Stripe, Netsuite, Ironclad, Salesforce), as well as Microsoft Excel, GSuite, Slack, and Adobe Acrobat
- Bachelor’s degree in finance, accounting, or related field, with an understanding of revenue recognition rules
- Highly organized, customer-focused, strong attention to detail
- 3+ years experience of hiring, leading, and developing teams
- Exemplary interpersonal, verbal, and written communication skills
- Proficient with SQL and experience with ad hoc analysis
- You’re an enthusiastic self-starter. You thrive in a fast-paced, ambiguous environment, and expect to lead multiple aspects of billing operations in an unprecedented, dynamic organization. You are self-directed and enjoy figuring out the most important problem to work on. You take ownership of your work and believe that a job not done well is a job not done.
- You’re a world-class leader. You mentor those around you, help set agendas, and unblock company-wide issues. You identify opportunities for cross-functional improvements and emphatically step in to contribute to them. Your commitment to quality is unwavering and you coach the work of those around you to join you at this elevated level.
- You’re a phenomenal teammate. You’re a strong communicator who can translate the needs of customers and the business into tangible system and process improvements. You intuitively understand the importance of keeping everyone in the loop, and you take proactive measures to do so. You’re intellectually honest.
- You’re passionate about OpenAI’s mission and values.
- You’re a builder. You not only embrace the opportunity to have a direct impact on how a company operates, you revel in it. You are legendary for your attention to detail. An organization relies on the quality of its foundation and your passion is building strong systems and processes from the ground up.
- You’re excited about new challenges. The process of solving complex problems invigorates you. Novel issues requiring multidimensional knowledge excite you.
- Paid parental leave (20 weeks) and family-planning support
- 401(k) plan with 4% matching
- Mental health and wellness support
- Unlimited time off and 18+ company holidays per year
- Medical, dental, and vision insurance for you and your family
- Annual learning & development stipend ($1,500 per year)
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