Revenue Operations Manager Jobs

The Mudflap mobile app connects professional truck drivers with fuel stops in the $800B trucking industry. We help SMB trucking companies save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We're growing quickly and are looking for a new customer-obsessed teammate to join us on this journey.

Mudflap is an operational business that runs billions of dollars in transaction volume every year. As an Operations Manager at Mudflap, you will ensure that Mudflap's operations are running efficiently and most importantly, resulting in a world class customer experience.

In this role, you will:

• Assess current tools and systems to identify operational gaps. Determine need for new tools and lead their implementation
• Present recommendations and results to management and key decision-makers
• Establish and track weekly and monthly KPIs - understand what is working and what is not - make recommendations on how to improve along the way
• Work closely with cross-functional Merchant and Driver teams to create and improve operational workflows and processes
• Identify, own and publish operational OKRs and KPIs which will drive positive engagement and usage across Mudflap

You have:

• Outstanding organizational skills
• Bachelor's Degree in related field
• Familiarity with CRM systems such HubSpot and Gong
• Familiarity with Customer Support systems and tools such Zendesk and Intercom
• Ability to lead cross-functional teams and initiatives
• Proven work experience as an Operations Manager or in a similar role
• Experience implementing new end-to-end workflows and processes from scratch for new, future products
• Knowledge of organizational effectiveness and operations management
• Excellent written and verbal communication skills

Perks and Benefits (What we offer):

• An open mind to new ideas and methodologies
• Opportunities and support for massive career growth
• A team of talented individuals on a mission to change a $1 trillion industry for the better
• Competitive salary and benefit options
• A flexible, remote-first company
• A high bar for quality and commitment to self-improvement

The salary range for this role is $120,000 - $170,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend and PTO.

Company overview (Who we are):

Mudflap is well-funded by top-tier venture investors, including QED, Matrix, Commerce Ventures, NFX and 500 Startups, and our core team hails from Disney, Pandora, Meta/Facebook, Postmates, HomeAway (VRBO), Procore, DoorDash, Capital One, Uber, and Zillow.

Here are the core values that we believe in and look for in new teammates:

• Put Customers First: We put our customers and partners at the center of everything we do.
• Find A Way: We push past roadblocks to get the best outcomes for our customers and our teammates.
• Sweat The Details: We create magical experiences by obsessing over every detail.
• Own It: Show up prepared, be present, and make it count.
• Do The Right Thing: We operate with integrity and exercise good judgment, even if no one is watching.
• Be Curious: Have a learning mindset. Ask, wonder, dig, investigate. Share the joy of discovery.