Remote: Nuuly Rent Temporary Customer Success Associate (Evening Shift 2:00Pm - 10:00Pm Est)

Overview
The Customer Success Associate is responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis.
Reporting to the Customer Success Manager, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You will be expected to meet or exceed established service level agreements set by the CSM.
Expected hours for the role are M-Friday, 2pm - 10pm EST, plus the occasional Saturday shift. Hours are subject to change depending on the needs of the business.
Responsibilities

• Collect and share feedback to external teams to ensure the needs of the customers are being met
• Acts as an empowered team member, exercising decision-making skills to enhance each customer’s relationship with the brand
• Empathetic to customers’ needs but understanding of the business’ bottom line
• Answer any and all interactions during your scheduled shift in a friendly and relatable manner

Qualifications

• Minimum 2 years of experience in customer service or related role
• Demonstrate a passion for and understanding of the URBN brands, customers and product.

Job Skills

• Willing to take on additional projects and support external team members in order to assist business and customer needs.
• On the spot, creative problem-solving skills that meet the needs of the customer and the business
• Demonstrate a passion for and understanding of the URBN brands, customers, and product. Have a finger on the pulse of relevant media and lifestyle trends, fashion, and culture.
• Exceptional written and verbal communication skills

Benefits & Perks:

• Flexible spending account for health and dependent care
• Partnership discounts on national/local products and services
• Generous paid parental leave
• Paid holidays
• Employee discount at all URBN brands
• 401(k) retirement plan with company matching
• Employee referral bonus program
• Company Paid STD, LTD & Life Insurance
• Roth IRA
• Sick leave
• Voluntary Benefits – Critical Illness, Accident and Legal
• Commuter benefits
• Vacation
• Medical, prescription, dental, and vision insurance

Location
Remote
Hourly Rate
$15.00
#Nuuly
Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment.