Release Manager Jobs

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Release Manager
San Mateo, CA / Hybrid
The Release Manager is a vital role within the Global Publisher and Developer Relations (GPDR) / Global Partner Operations (GPOPs) teams. This person will Maintain a high level of knowledge surrounding the PlayStation platform and associated tools in order to predict areas of complexity and challenge, to then proactively work with partners and internal stakeholders in order to mitigate. The manager will ensure partners act in compliance with all relevant policies (business, technical and otherwise), thereby improving PlayStation/partner profitability and enhancing Partner satisfaction. To advocate the use of new systems, tools and processes to further improve the partner’s journey with PlayStation. Lastly, the manager will be responsible for the timely management and support of content being delivered to market, with high quality, minimal friction, and optimal transparency.
Responsibilities:
Problem Solving

• Responsible for appropriately, accurately, and consistently tracking issues, challenges, partner requests and release plans for future analysis, reporting and producing and delivering presentations for internal and external use.
• Working with SIE stakeholders to unblock partners from achieving their desired release plans.
• Proactively identifying challenges before they become incidents or blockers and working with internal teams and partners to mitigate and resolve.

Training and Advocacy

• Act as a voice for the partner internally to suggest new tooling solutions and feature improvements to established systems.
• Ensure partners are aware of, and adhering to all relevant SIE licensing, submission and release requirements and policies in conjunction with all relevant internal teams (Platform Certification & Operations, Global Developer Technology Group, Supply Chain, etc).
• Responsible for partner adoption of new SIE systems, tools and processes that aid in and streamline the transit of content through the pipeline to market.

Internal Process Support

• Lead the global legal compliance process for non-standard physical releases.
• Support partners during their development, preparation and submission (CertOps) processes.
• Support partners in their timely and effective delivery of content to the PlayStation platforms, and act as a GPDR contact point for the partner’s submission teams.
• Able to guide partners through their entire journey on the platform (from being first onboarded, to supporting a multi-year spanning live service product).
• Operational management of key titles with a view to provide tangible added value for partners.

Other Responsibilities:

• Oversee deployment and release of key titles into market, including all enhanced oversight processes and coordination with other relevant SIE teams.
• Responsible for proposing system improvements and on-going process streamlining to continually improve efficiency and service delivery.
• Primary external contact for Partner's submission and compliance teams.
• Attend, support and present at external SIE events as needed.
• Key internal contact with other SIE operational teams as well as acting as a source of knowledge and support for the wider SIE business.
• Conduct regular meetings with relevant operational contacts at partners to ensure thorough understanding of their content and provision of all vital support for release on PlayStation platforms.

Qualifications:

• Excellent communication and presentation skills.
• Detail oriented with a strong process driven background.
• Patient, persistent, discrete, pragmatic/realistic, and diplomatic.
• Genuine passion for video games.
• Data-centric and analytical with good planning skills and fine attention to detail.
• Excellent negotiation and advocacy skills.
• General awareness of the games market, current and future games platforms.

Preferred Qualifications:

• Understanding of the Development and Publishing process.
• Experience working in a global team with international colleagues.
• Able to operate and communicate at a senior level within SIE as required.
• Understanding of the relationship between Publisher & Developer.
• Games industry background.

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
The estimated base pay range for this role is listed below.
$103,200 — $154,800 USD
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.