Ecommerce Operations Manager Jobs

COMPANY OVERVIEW

Rare Beauty, based in El Segundo, aims to break down unrealistic standards of perfection. Here at Rare Beauty, we place purpose and social impact at the heart of everything we do—from the products we make, to the community we create. We empower our team and our community to challenge beauty norms by shaping positive conversations about self-acceptance and mental health. We promote self-acceptance and give people the tools they need to feel less alone in the world. Our mission is to help everyone celebrate their individuality by redefining what beautiful means. We take pride in offering best-in-class benefits, with medical monthly premiums covered by the Company at 100%, employee certification in mental health first aid at work, free wellness activities, quarterly makeup stipend and much more!

POSITION SUMMARY

The Ecommerce Operations Manager, reporting to the Head of Ecommerce, will be responsible for the management of all Ecommerce tactical duties relating to the Rare Beauty D2C business. This role will have a direct effect on the growth of the Ecommerce business, as well as having a major impact on its overall digital footprint.

RESPONSIBILITIES

• Work in partnership with supply chain teams to determine product demand and forecast for D2C business including new product launches and ongoing assortment
• Own inventory management processes for D2C business, with a focus on inventory replenishment, inventory deliveries and on-hand SKU assortment
• Manage day-to-day relationship with fulfillment 3PL to ensure that all SLAs are met
• Additional responsibilities as required
• Work closely with Ecommerce lead in maintaining the daily Ecommerce sales forecast, ensuring that all operational needs are met to achieve sales targets
• Monitor consumer issues and pain points and continuously adjust policies and processes to ensure best experience for consumers
• Manage partnership with third-party customer service team to ensure that SLAs are met
• Work closely with third parties and internal stakeholders on international D2C growth
• Optimize for a best-in-class consumer engagement experience with Rare Beauty Support team
• Work closely with digital stakeholders in managing launch and promotional cadence for D2C business
• Serve as main liaison between internal brand education team and customer service team in order to optimize on brand experience with consumer-facing representatives

REQUIREMENTS

• Knowledge and experience working with sales forecast and inventory demand – demand planning background is a plus
• Independent, detail-oriented, and organized individual who thrives working in a fast-paced environment
• Understanding of website platforms – Shopify is a plus
• 4+ years of experience in the Ecommerce or supply chain space
• Deep understanding of the Ecommerce industry including seasonality and trends

PHYSICAL DEMANDS

• Prolonged periods sitting at a desk and working on a computer