Network Success Manager Jobs

Who we are:

EHE Health has led the way in preventive medicine for more than 100 years. EHE Health is an evidence-based preventive health program that partners with mid- and large-sized employers to provide their employees and beneficiaries an unparalleled, personalized medical experience, beginning with prevention. EHE Health customizes the patient journey to be holistic, convenient and attainable towards the goal of achieving better health.

EHE boasts the only national preventive and primary care network allowing our members to access world-class medical care in 39 states, Washington DC and Puerto Rico.

As an innovator and leader of helping our patients live longer, healthier lives with personalized preventive care, EHE Health has launched EHE Health Pulse, a range of virtual and in-person clinical encounters and experiences that provide individuals the ability to conveniently access health services, including our Health Mentorship and Health Navigation programs.

EHE is backed by Summit and DW Healthcare Partners, investment engines behind many of the world’s leading technology and healthcare enterprises. Their strategic involvement has helped EHE reach new heights as a pioneering force in preventive care.

What we’re looking for:

EHE is seeking a Network Success Manager to be part of a performance-driven, fast-paced organization that is serving multiple markets. This role will have frequent interactions with senior management and healthcare providers as the individual communicates about ways to evolve ongoing processes and programs. The Network Success Manager will be responsible for assisting in the full range of provider relations and education interactions with providers in EHE’s National Preventative Medicine network.

This person will be responsible for building relationships with network providers and office staff and supporting the integrated delivery systems and physician practices with ongoing education and training on guidelines for EHE programs.

In this role, you will:

• Identify gaps in network composition and services to assist network development teams
• Support development and management of provider networks
• Meet with health system/practice representatives on a quarterly basis to develop and reinforce effective process flows and efficient outcomes
• Receive the necessary training on EHE Health’s proprietary system – EPMS, and have the ability to train Network Partners virtually and/or onsite on such systems
• Complete deliverables in a timely fashion
• Work together with providers and office staff to ensure compliance with EHE's requirements and expectations
• Monitor practice performance to ensure compliance with all contractual agreements, identify any barriers and make recommendations for corrective action plans and other interventions as required
• Generate call and visit reports daily and document all practice encounters
• Contribute to design and implementation of programs that build/nurture positive relationships between EHE, providers and practice managers
• Perform site visits to conduct outreach, education, training and orientation sessions for providers and key administrative staff
• Produce and distribute newsletters and other pertinent practice communications

What the role requires:

• Self-motivated and self-starter who can work well under minimal supervision
• Ability to perform in a fast-paced environment
• Strong organizational, problem solving and decision-making skills
• Proficiency in issue resolution
• Proficiency in Microsoft Office Suite
• Bachelor's degree in Business, Healthcare Administration or related field
• Must be able to travel to EHE network locations
• Outstanding customer service and negotiation skills
• Superb written and oral communication skills
• Ability to analyze, understand and present data
• 5+ years of health care/managed care/provider relation/customer service experience
• Demonstrated ability to work independently and as a team
• Strong attention to detail, research and follow up skills
• Prioritize and manage multiple projects and issues effectively and simultaneously
• Knowledge of the healthcare system

What we offer:

• Tuition reimbursement
• Gym membership
• Medical, dental, vision, life and disability insurance
• Competitive salary
• Employee access to our wellness clinics
• Employer-matched 401(k) plan

The salary for this role is $60,000 - $80,000 and is determined by a number of factors including the candidate's experience, qualifications and skills

EHE is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees.

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