Business Operations And Strategy Lead, Hotels

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Difference You Will Make

The Airbnb Hotels team, which includes HotelTonight, is looking for a Business Operations and Strategy Lead with a passion for building a next generation hospitality & booking platform loved by guests and hotel partners. This is a unique opportunity to be a part of a fun, entrepreneurial, start-up team where you can have outsized impact -- all under the Airbnb umbrella. An effective collaborator, you will frequently engage with senior leadership and other departments within HotelTonight & Airbnb to drive cross-functional business initiatives. At the same time, you should be an independent operator - comfortable defining ambitious success metrics and effectively delivering against them. This role reports to the General Manager of HotelTonight.

A Typical Day

Strategy and Analysis

• Responsible for maintaining rate competitiveness insights with support from data engineering
• Support executive decisions, projects and prioritization with data and analysis
• Build relevant business and operational reports using Looker, SQL and other analytics tools
• Lead ideation sessions with cross functional teams to shape roadmap, receive feedback and deliver on business strategy
• Strategic thought leader who will collaborate with stakeholders to articulate the vision for the Hotels business and build investment cases to support growth
• Work with FP&A + Data Science to identify areas of opportunity for focus and growth
• Support hotel revenue / margin strategy decisions across HotelTonight and Hotels on Airbnb
• Responsible for development of a holistic hotels database (“Hotel Universe”) in partnership with Data Science and engineering

Team Operations and Organizational Management

• Collaborate with Hotels leadership team to set and maintain OKRs
• Support with regular team comms, such as monthly executive updates, all hands and other leadership updates
• Manage large team meeting agendas, preparation and on time delivery of materials
• Ensure the Hotels operating system is implemented, maintained and improved; maintain OS alignment with Airbnb field organizations and regional stakeholders
• Ensure the right meetings take place at the right time with the appropriate agenda to effectively run day-to-day operations
• Partner with stakeholders to develop a roadmap for executing against strategic priorities

Your Expertise

• Problem solver - critical thinker with demonstrated ability identifying and solving complex business problems
• Comfortable performing data analysis and using objective data to make decisions
• 10+ years of professional experience with a focus on business strategy, ecommerce or marketplaces
• Storyteller - ability to translate complex findings and results into a simple, compelling narrative
• Communicator - clearly and effectively communicate with senior stakeholders
• Closer - familiarity with leading complex and/or cross-functional projects from start to finish
• 5+ years experience working in sales organizations (preferably in travel)
• Collaborator - track record of collaborating with and influencing cross functional partners

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$160,000—$194,500 USD