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Company | Assembled |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-10-12 |
Posted at | 7 months ago |
Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Zoom, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Palantir, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
- Take the lead on bringing new products to market through impactful launches, cohesive storytelling, and proven
- Tackle big-picture storytelling at the brand, category, and investor-facing level
- Take full creative control over how our story comes to life across the website, demo videos, sales pitches, and campaigns
- Implement strategy and process around consistent, high-quality content creation for organic, paid, and other efforts
- Build the product marketing foundation underlying our go-to-market approach, including message house, personas, competitor deep-dives, and so much more
- Help shape product strategy (through deep understanding of the customer) and own product announcements, from concept to launch
- You're a systems thinker, first and foremost. You can see the forest for the trees to make decisions that are good for the collective experience, and know when to lean on data and when to trust your gut.
- You’re motivated by the customer, what they need, and how they use our product. You know how to leverage your understanding of the buyer and user journey to help improve the product experience as well as the messaging around it.
- You’re a super-connector and people-person who can flex in collaboration with any kind of team, including Sales, Product, and Customer Success and Support. You have a history of rock-solid cross-functional relationships.
- You're excited about having a positive impact on customer support teams. Knowledge about or experience in this world isn’t required, but it is welcome!
- You're resourceful at your core. This means thriving in uncertainty, showing grit in the face of roadblocks, and finding new, better ways to get the job done.
- You have 5+ years of having seen it before, having done it before, and knowing how to build product-led stories that break through the noise
- You're unafraid of the details, and are well-versed in organizing allthethings to get the important stuff right.
- You’re a kind, collaborative, empathetic, and flexible person who is down to get in the boat and help us row!
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
- Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
- Paid parental leave and family planning support
- Generous medical, dental, and vision benefits
- 401(k) plan enrollment
-
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