Associate Product Marketing Specialist

Who we're looking for

Zendesk’s award-winning Product Marketing team is looking for a Associate Product Marketing Specialist to help drive Zendesk’s product, release marketing and adoption initiatives. This role is responsible for supporting a wide variety of PMM functions including research, messaging and positioning, GTM support, enablement and partnership across multiple organizations to achieve the company goals. You will support and partner with a cross-functional team tied to all the GTM organizations in our business and will work closely with senior leaders in sales, marketing, and product. You are also passionate about ‘rolling your sleeves up’ and working cross-functionally with a broad set of stakeholders to get things done. Reporting to the Director of PMM, this role requires regular communications with Zendesk’s global teams.

What you bring to the role

• Support cross-functional efforts including long-range planning and matrixed regional programs
• Support strategic updates and presentations for E-Staff and other key stakeholders
• Enable our internal partners on clear & consistent messaging and craft materials to support customer-facing interactions, e.g. sales pitch decks, messaging source documents, use cases, personas, etc.
• Be the connective tissue - Collaborate with Product, Marketing, Sales, Success, Analyst and Investor Relations teams to develop strategic frameworks and assets for use in campaigns, enablement, press releases, analyst briefings, etc.
• Bring innovative ideas to up-level deliverables or improve processes.
• Help maintain internal alignment with other parts of the company including Product, Finance, IT, and HR
• Be an evangelist for product strategy and functionality. Understand and simplify product functionality into real value based messaging.
• Implement and iterate product discovery initiatives to drive adoption and increase stickiness.
• Drive our release marketing efforts, learning the entire process from roadmap to webinar and bringing our efforts to the next level.

Basic Qualifications

• Customer-first mentality and the ability to advocate for the customer’s needs across the business
• Strong communication and storytelling skills
• Comfortable in a startup-like environment and can operate independently to build and execute new programs and initiatives
• Strong attention to detail and knack for keeping things well organized
• Excellent writing and presentation skills
• 1-3 years of experience in marketing (or adjacent functions) at a high-tech company, or similar
• Project management with excellent execution, follow-through, and attention to detail.

Where We Work

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

The US annualized base salary range for this position is $61,000.00-$91,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.