Private Events Assistant - Remote | Wfh

Are you passionate about creating unforgettable experiences and wowing guests with exceptional service? We are seeking a dynamic and enthusiastic Private Event Sales Coordinator to join our team. In this role, you'll play a crucial part in supporting our regional Private Event Sales Team and growing our Private Dining business. Your primary focus will be communicating event details with both our local Restaurant Management team and our valued guests. If you thrive in a fast-paced, customer-centric environment and love coordinating memorable events, we want to hear from you!
Essential Job Functions
As a Private Event Sales Coordinator, you will have a variety of exciting responsibilities that contribute to the success of our Private Dining business. Your key duties will include:
Engaging with Private Dining guests via phone and email to confirm event details and promptly address any questions or concerns using our Tripleseat discussion templates and event contract.
Demonstrating expert knowledge and proficiency in our event booking management software, ensuring seamless interactions with guests and Restaurant Management.
Facilitating clear communication of event details to the local Restaurant Management team, validating information, menu preferences, and answering any inquiries.
Following up with guests after events to ensure their complete satisfaction, leaving a lasting positive impression.
Maintaining detailed records of guest interactions, contact information, and transactions using our reservation system and Tripleseat platform.
Generating and providing reports for each Private Event Coordinator (PEC) and the National PD Team as required.
Assisting in coordinating catering and private dining menu requests to create unforgettable dining experiences.
Being a reliable backup for regional Private Event Teams in other locations or restaurants as needed, showcasing your flexibility and dedication.
Successfully managing the pipeline of inquiries, prospects, tentative and definite bookings to keep our events calendar thriving.
Collaborating with the Private Event Sales Team to generate new business and nurture existing accounts, fostering long-term relationships.
Required Knowledge, Skills, And Abilities
We believe that outstanding customer service and attention to detail are vital to succeeding in this role. We're looking for someone who embodies these qualities along with the following skills and attributes:
Excellent verbal and written communication skills, creating warm and engaging interactions with guests and colleagues.
A passion for providing top-notch customer service, ensuring our guests have unforgettable experiences with us.
Experience with Tripleseat software is a plus, but don't worry if you're new to it - we provide training!
Proficiency in Microsoft Word, Excel, and Outlook to handle administrative tasks effectively.
Strong keyboarding and data entry skills, both alpha and numeric, to maintain accurate records.
Problem-solving skills that enable you to think quickly and handle challenging situations with a smile.
The ability to maintain professionalism and courtesy while handling difficult clients or customers over the phone.
A self-motivated and independent approach to work, paired with exceptional organizational skills.
A friendly and polite demeanor, helping you establish and maintain positive working relationships with colleagues and guests alike.
An enthusiastic and enjoyable attitude, infusing excitement into the events you coordinate.
A willingness to adapt to a flexible work schedule, including some weekends during peak seasons to ensure exceptional guest responsiveness.
Education And Work Experience
To excel in this role, you should have the following qualifications:
A Bachelor's degree in business, marketing, or communications is preferred.
Previous experience (1+ years) in event or private dining coordination is a valuable asset.
Familiarity with the hospitality industry (1-2 years) or restaurant experience is a plus.
An equivalent combination of education and experience will also be considered.
Physical Demands
This position involves various physical activities, including sitting, standing, walking, talking, and hearing for extended periods throughout the day. Occasional climbing, lifting, balancing, stooping, kneeling, or crouching may be required. Additionally, working on a computer and handling paperwork is a regular part of the job.
Work Environment
Your work environment will be a blend of office and restaurant settings. You'll have the opportunity to interact with various team members, vendors, and members of the public, representing our commitment to providing exceptional customer service. There might be some stress associated with responding to and solving problems, but your positive and proactive approach will help you handle it with ease.
Compensation
We value our team members and offer competitive compensation for the Private Event Sales Coordinator position, ranging from $21 to $23 per hour.
Note
At our company, we embrace diversity and are proud to be an Equal Opportunity Employer. The content of this material is for informational purposes only and does not constitute a contract, express, or implied.
If you require alternative methods of application or screening, please feel free to reach out to us directly. We welcome your unique approach as we value inclusivity in our application process.
Join us in crafting unforgettable moments for our guests and making a mark in the world of extraordinary dining experiences!
Employment Type: Full-Time
Salary: $ 21.00 23.00 Per Hour