Principal Consultant - Service / Product Design & Innovation

Infosys Consulting, the management and technology consulting unit of Infosys Ltd, seeks Principal Consultant – Service / Product Design & Innovation.
Your team will be -

• We collaborate and work on programs with other Infosys Consulting (Business Consulting) practices, Infosys Technology Solutions, and staff members from our internal Creative Design Agency, who bring in their subject matter expertise to create a truly multidisciplinary environment. We partner with our clients, combining strategy, technology, business, and thought leadership, leveraging methodologies including design thinking and service design to create breakthrough digital products and services that add value to people’s lives.
• The practice of people with curiosity, openness, and transparency. Guiding and helping each other constantly sharpen our craft and skills and create purposeful outcomes that we can identify and take pride in.

You are -

• And have additional experience in designing solutions for at least one or more specific platforms related to CRM, eCommerce, Mobile Apps, Conversational UI/UX, etc.
• Knowledgeable and have experience in at least one or more areas of UX, Information Architecture, Mobile Apps, Web – Responsive and Adaptive, Conversational, AR/VR/XR, and Metaverse Design.
• Strong in communication and storytelling and have a minimum of 7+ years working in Digital Service and Product Design with a restless creative, and innovative human-centric mindset and the ability to address business needs and incorporate industry & market insights within your problem-solving approach.
• Ideally, you will also have 2 to 3 years of experience in Digital Service and Product Design realization. You would have created these solutions within at least one industry vertical: Financial Services, Insurance, Consumer Products & Goods, Retail, Life Sciences, Communications, Energy, and/ or Manufacturing with an excellent understanding of the business, technology, and operations needs endemic to each industry vertical.

You will be responsible for -

• Lead and manage Product/ Service Design & Innovation engagements, artifacts creation, and delivery.
• Plan and own the quality, budget, and staffing on such engagements working closely with senior clients and/ or account managers.
• Use Design Governance, SWOT Analysis, Feasibility Assessments, Gap Analysis, Business Cases, Capability and Capacity Assessments, etc., to communicate ideas and solutions.
• Facilitate Design Thinking Workshops both in-person and virtual using tools like MIRO/ MURAL etc.
• Guide, mentor, and coach teams continuously to enhance their craft and skills and share your knowledge across teams by creating thought leadership artifacts.
• Help our enterprise clients by igniting the future human-centric digital services and products which will vastly improve our clients’ business and their customers’ or employees’ lives. You will create the “big ideas” and vision that will catapult both user experience and our client business to a new level.
• Create a self-brand of an expert in the Digital Product/ Service Design & Innovation field and contribute to advancing Infosys Consulting’s thought leadership in the industry.
• Work closely with client’s business leadership, product, marketing, technology, and operations organizations to gather and map business needs, define research, design and product strategies, create the business case, experience/ journey maps, service blueprints, storyboards, user flows, concept prototypes, usability testing strategy and plans, design and plan design thinking workshops, ideation sessions, define service blueprints, digital product experience/ service architecture, roadmap and models to design, create and scale innovation
• Work closely and lead User Researchers, User Testers, and UX Designers while you partner with Business Designers, Technologists, and Strategists both at Client and other Infosys teams to design and create impactful solutions.
• Design and develop client strategies for Digital Product/ Service Design & Innovation solutions
• Contribute to business development and internal knowledge sharing initiatives.
• Using explorative, formative, summative, and evaluative research methods to extract insights on users’ needs, prioritize, highlight key challenges and opportunities in the current state, apply suitable contextual ideation methods to extract innovative solutions creating competitive Digital Products and Services for future state offerings as a key part of our client’s digital strategy and transformation.
• Create compelling experience stories, communicate Digital Product & Service Design ideas, and thought work as and when needed to senior clients and account leads to plan/facilitate alignments and provide an actionable strategy for the teams to scale these ideas and solutions.
• Adopt Lean, Agile, and SAFe Product Management to scale selected solutions.

We expect you to have -
Basic Qualifications

• Must be willing and able to travel four days a week to multiple local, regional, national, and international client locations.
• U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor work visas at this time.
• Bachelor’s degree or foreign equivalent required.
• Successful business development history, including exposure to various aspects of a typical sales cycle.
• Excellent presentation and facilitation skills with the ability to build relationships with management and leadership for product and design at different levels.
• Strong background in leading teams comprising both IT and business specialists.
• Minimum 7 years of relevant experience with at least five years of experience at a top-tier consulting firm or large digital agency.

Preferred Qualifications

• Proven ability to deliver under tight deadlines and challenging constraints.
• Demonstrate thought leadership, ability to conceptualize and drive new solution/service offerings and take them to market.
• Master’s degree in Product, Service, Interaction, or relevant Design academia.
• Ability to collaborate within the firm and leverage existing resources.
• Demonstratable in-depth knowledge and implementation experience to scale innovation and Digital Products using Lean, Agile, and SAFe methodologies.
• Experience in leading programs where stakeholder engagement is a key requisite to achieving successful program/project delivery.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.