Client Principal Jobs

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

Provides oversight and strategic engagement with both internal (Iron Mountain) and client stakeholders. Helps shape the client thinking into the services / applications being delivered. Delivers guidance into the art of the possible, alignment with business objectives and a roadmap to get there. Owns the final scope and Statement of Work for Iron Mountain Solutions. Ensures the quality of documentation from the functional and technical architects throughout the workshop and design phases. Is accountable for the sign off of the artifacts created during the Design phase including, user stories, sprints & deliverables, documentation, final scope and acceptance criteria. Is accountable for overall project success.

Responsibilities:

• Create and manage all project documentation including but not limited to budget/finance reports, staff utilization, risk register, decision logs, project status reports and comprehensive implementation plans
• Translate client needs into executable Statements of Work as part of the formal contracting process
• Ensuring that the client can prioritize functional requirements during the sprints based upon recommendations on impact, urgency and cost.
• Works with appropriate teams to develop Statement of Work (SOW)
• Closing the project at its completion and handover to customer success
• Managing a $3-5 million book of business for Content and Data Services engagements from facilitation of sales through successful delivery
• Organizing and managing client workshops during the kick off and design phase to ensure that all relevant stakeholders are involved and “User Stories” and Sprints developed
• Finalizing the scope of work, terms and conditions, payment milestones, resources, process for scope changes, functionality changes
• Ensuring the solution engineers can work from the design documentation
• Identify opportunities where Iron Mountain Solutions or Professional Services can assist prospective and existing clients.
• Leading the design workshops and publishing the documentation prepared by the functional & technical architects
• Ensuring the Project Manager has all the resources required to complete the project
• Assist pre-sales activities by functioning as a Professional Services SME for clients and internal teams.
• Managing a team of functional architects and solution specialists to deliver high quality work at high utilization levels
• Develop and nurture positive and collaborative client relationships
• Clear communication of the project background, goals, objectives, timescales and budget.

Core Skills:

• Understanding and management of a P&L for project resources
• Demonstrate knowledge and confidence in executing and implementing implementation best practices, Agile development, methodologies, and content services platform technology
• Commercial acumen to run P&L on the projects and maintain margin
• Understanding of managing complex multi-million dollar client projects and requirements with engagement up to C level
• Able to write business reports and business cases for the outcomes / potential outcomes of a project / change. Be able to demonstrate return on investment & cost analysis

Secondary Skills:

• Good understanding of agile software development
• Excellent written and oral communication skills
• Good understanding of Enterprise IT architecture and landscape
• Excellent presentation skills
• Good understanding of cloud & enabling technologies such as JavaScript, JSON, Python, Rest API, XML etc.
• Good understanding of Content Services Platforms and the marketplace

Qualifications:

• 5+ years of direct implementation experience with all aspects of the Nuxeo platform from deployment to development of advanced business solutions and workflows; relevant Nuxeo certifications are a plus. Alternatively, equivalent Enterprise Content Management or Content Services Platform experience
• Demonstrated ability and experience executing projects using agile methodologies Experience creating and presenting professional client-facing documentation and demonstrating outstanding negotiation and collaboration facilitation
• Have ability and confidence working in a fast-paced and dynamic environment that requires self-directed initiative
• 10+ years of experience as a consultant/professional services lead with a demonstrated track record of delivering successful digital projects

\#Li-Remote

Category: Sales

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0061947