Innovation Consultant (Customer Success Manager)

About You
You are dynamic, detailed oriented, passionate about Innovation, tech-savvy, you have strong project management skills and thrive in high-pressure environments, you are a thoughtful professional who builds strong relationships with ease. If that describes you and you meet our requirements outlined below, then we’d love to hear from you.
About The Role
As an Innovation Consultant you will be part of our team expansion and look after our Enterprise Customers, ensuring they implement robust innovation processes using Wazoku’s product and services. You will report to our Director of Customer Success.
About Wazoku
Will you help to provide clean water to schools in Mexico? To find a better solution to protect astronauts? To invent the next multi-billion market breakthrough? At Wazoku, that’s exactly what we achieve as we; change the world, one idea at a time.
We do this through our enterprise innovation platform that helps organizations find that person who has that great idea, wherever they are, to solve their smallest to biggest problems and generate solutions that truly change the world. We work with Global 2000 organizations from the likes of NASA to Nissan and GSK, helping them discover new products and services, continuous improvements, but also ways to sustain our planet.
Wouldn’t you want to be part of this? To be involved in a new breakthrough idea that helped change the world into a better place? If so – we would love to hear from you.
Responsibilities:
Innovation Consultant:

• Deliver a broad range of projects across your portfolio of clients. This might be anything from the implementation of a new platform to the onboarding of a new program lead.
• Design a success plan for your accounts with clear Objectives and KPIs which increases an organizations capacity for innovation.
• Manage the end-to-end delivery of Innovation projects which help increase engagement, create value, and build Wazoku advocates.
• Advise customers on Challenge-Driven Innovation and crowdsourced innovation best practices by delivering workshops, webinars and presentations.
• Advise customers on how to build robust Innovation Systems in complex, multi-national organizations which support innovation at scale and create sustained value.

Relationship Manager:

• Focus on the retention of existing accounts by maintaining day-to-day client relationships and ensuring client satisfaction.
• Identify and communicate to the account team any risks, threats and opportunities associated with renewal.
• Work as part of an account team to forecast retention and upsell opportunities in your customer base and support sales and account management to deliver these.
• Nurture the network of Wazoku Advocates to promote the benefits of using Challenge-Driven Innovation methodology and Open Innovation, implementing innovation processes, and using Wazoku’s products and services across the organization.
• Handle issue resolution swiftly and collaboratively.
• Communicate complex matters clearly and concisely to clients and participating in client calls and meetings, as necessary.
• Manage a portfolio of accounts across a range of sectors/industries, demonstrating strong relationships within personnel and the risks, threats and opportunities are associated with these.
• Work with clients to understand sentiment and foster trust in expertise.

Requirements

• Experience in Idea Management or Innovation software is preferred.
• Experience working with Enterprise customers and navigating vast organizations with multiple stakeholders in multiple departments.
• Client management experience at a SaaS company, agency or management consultancy preferred.
• Excellent interpersonal skills. Ability to build relationships and become a trusted advisor.
• Comfortable working in a high velocity and sometimes ambiguous environment (we’re scaling at speed!)
• Strong technical aptitude, communication skills, a curious mindset, and attention to detail.

Benefits
Although we work hard, we also recognise the importance of maintaining a proper integration of work/life priorities and providing a culture that encourages creativity and productivity including:

• 401K, HRA and Disability Insurance plans
• Health, Dental, and Vision Insurance
• 10 days paid sick leave per year
• Remote working - we are flexible with where you want to work. We provide home working equipment to ensure you are comfortable
• $40 per month to spend on your own personal Health and Wellbeing
• December one week shut down over the holiday period
• Birthday Day Off
• Flexible holiday policy that recognises employees are best able to determine when and how often they need to take time off to recharge their batteries, while still meeting their performance objectives
• Complimentary Mental health service – We are partnered with InsideOut, an on-demand mental health platform, dedicated to breaking down social stigma and opening up the mental health conversation. Everyone has mental health and we couldn't support their mission more. Employees can join at any time
• Social company events, summer & winter holiday parties, charity engagement and more!
• Excellent Parental leave policies to support our working parents through all stages of their life and careers, including 26 weeks maternity and adoption leave, and 8 weeks paternity leave.
• Great vouchers and offers through our Thanks Ben platform with Perks at Work

**Salary range $65,000 - $80,000 per annum depending on experience**
What happens next?
Our recruitment team will be in touch if you're successful so keep an eye on your emails! We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review, and then be in touch to move to the next stage of the interview process.
Our interview process is tailored to each role. We will always look to make the adjustments you need to bring your best self to interview.